Steven Micheaux
West Kelowna
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
31
31
years of professional experience
Work History
Automobile Salesperson
Bannister Kelowna (Cadillac, Buick, GMC)
01.2024 - Current
- Increased monthly sales targets by developing rapport with clients and showcasing vehicle features.
- Streamlined the vehicle purchasing process for clients, ensuring timely delivery and paperwork completion.
- Demonstrated in-depth knowledge of financing options to assist clients in obtaining appropriate loans.
- Improved dealership reputation by maintaining a professional demeanor and high ethical standards throughout all transactions.
Service Advisor
Kelowna Chevrolet
02.2023 - 01.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Manager
Midtown RV
12.2021 - 01.2023
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Summerland RV
08.2021 - 12.2021
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Parts Advisor
Chemo RV
02.2020 - 06.2021
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Store Manager
Easyhome Ltd
04.2015 - 01.2020
- Sales and customer service, Recruitment, training and motivation of store staff, Inventory management, Achieving corporate standards and goals at the store level, Store level financial management, Local area marketing, General administrative duties, Processing and verification of information on customer lease agreements, Skip tracing, civil litigation and repossession on delinquent accounts
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager / Customer retention specialist
Easyhome Ltd
04.2008 - 01.2013
- Sales and customer service, Recruitment, training and motivation of store staff, Inventory management, Achieving corporate standards and goals at the store level, Store level financial management, Local area marketing, General administrative duties, Processing and verification of information on customer lease agreements, Skip tracing, civil litigation and repossession on delinquent accounts
Leasing Manager
Rider Canada
02.2007 - 03.2008
- Daily inventory log, Maintaining of fuel logs for lease vehicles, Customer service, Sales and service of long term lease contracts, Preparation of lease and rental contracts, Arranging service on vehicles in fleet, Coordinating the transfer of vehicles in national fleet program
Distribution services coordinator
Brookfield Lepage
04.2003 - 01.2007
- Sales and customer service, Training and supervise of support staff, Receiving, sorting and delivering of all mail, packages and shipments pertaining to the facility, Coordination with outside services, Arranging of customs documents for shipments leaving country, Customs Clearance of inbound shipments from abroad, Possessing of all mail packages and shipments leaving facility, Replenishment of supplies pertaining to distribution services, Resolution of requests and issues or complaints regarding facilities management
Building Maintenance Person
L.C.B.O. Warehouse
08.1999 - 04.2003
- Ordering and receiving of cleaning supplies, Seasonal property maintenance, Janitorial duties, floor care, machine assisted cleaning and buffing, Dismantling, cleaning, lubrication and reassembly of machinery pertaining to automated storage facility, Bi annual air quality surveys, Supervision and coordination of temporary support staff, Regular progress reports of projects and of daily responsibilities, Member of joint health and safety committee
Shipper Receiver
Liquor Control Board of Ontario LCBO
01.1993 - 08.1999
- Loading and unloading of palletized goods by forklift, Operation of infeed control panel, Manuel order picking with Raymond reach, Manuel order picking in crane car, Shipping clerk, Dispatcher, Quality control clerk
Education
Secondary School -
Skills
- Forklift
- Auto CAD
- Microsoft Office
- Training
- Sales Management
- Inventory Management
- Auto Service Management
- Graphic Design
- Order Picking
- SAP
- Strategic Planning
- Custodial Experience
- Adobe InDesign
- Pricing
- Recruiting
- Negotiation
- Supervising Experience
- Load & Unload
- Adobe Photoshop
- Marketing
- Store Management Experience
- Maintenance
- Logistics
- Merchandising
- Microsoft Word
- Management
- Web Design
- Adobe Illustrator
- Profit & Loss
- Business Development
- Leadership
- Photography
- Typography
- Social Media Management
- Branding
- Dealership experience
- Measuring, cutting and installations
- Organization
- Time management
- Graphic design
- Auto cad 2000
- Microsoft office
- Certified forklift operator (last cert 2015)
- Certified working from heights (last cert1214)
Languages
English
Timeline
Automobile Salesperson
Bannister Kelowna (Cadillac, Buick, GMC)
01.2024 - Current
Service Advisor
Kelowna Chevrolet
02.2023 - 01.2024
Service Manager
Midtown RV
12.2021 - 01.2023
Service Manager
Summerland RV
08.2021 - 12.2021
Parts Advisor
Chemo RV
02.2020 - 06.2021
Store Manager
Easyhome Ltd
04.2015 - 01.2020
Store Manager / Customer retention specialist
Easyhome Ltd
04.2008 - 01.2013
Leasing Manager
Rider Canada
02.2007 - 03.2008
Distribution services coordinator
Brookfield Lepage
04.2003 - 01.2007
Building Maintenance Person
L.C.B.O. Warehouse
08.1999 - 04.2003
Shipper Receiver
Liquor Control Board of Ontario LCBO
01.1993 - 08.1999
Secondary School -
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