Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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STUTI STUTI

Surrey,BC

Summary

  • Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and CCTV equipment. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Leads team of security professionals to protect facilities and guests.
  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

1
1
year of professional experience

Work History

Security Site Supervisor

Intercom Lux
06.2022 - Current
  • Managed team schedules to provide effective security coverage for building needs.
  • Wrote and submitted daily reports on security team operations.
  • Provided guidance to security staff on appropriate courses of action for diverse situations.
  • Removed unauthorized persons from facility grounds.

Call Center Representative

MNP LLP - Accounting, Business Consulting and Tax Services
08.2021 - 06.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Consistently maintained 91% customer service satisfaction ratings through quality control.

Education

MBA - Accounting And Finance

University Canada West
Vancouver, BC
04.2022

Bachelor's of Commerce - Advanced Accounting

Lovely Professional University
Jalandhar, Punjab, India
08.2021

CA- Inter - Accounting, Finance And Taxation

Institute of Chartered Accountant of India
Delhi, India
01.2021

Skills

  • Crisis Situations
  • Accountability Documentation
  • Security Reporting
  • Daily Status Reports
  • Weekly Payroll and Administrative Duties
  • Site Management and CCTV Expertise
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Customer Inquiry Response
  • Written and Oral Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Site Supervisor

Intercom Lux
06.2022 - Current

Call Center Representative

MNP LLP - Accounting, Business Consulting and Tax Services
08.2021 - 06.2022

MBA - Accounting And Finance

University Canada West

Bachelor's of Commerce - Advanced Accounting

Lovely Professional University

CA- Inter - Accounting, Finance And Taxation

Institute of Chartered Accountant of India

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