Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stuart Speer

Susanville

Summary

Dynamic Service Manager at Ray Morgan/UBEO with a proven track record in enhancing customer satisfaction and loyalty. Skilled in problem-solving and team leadership, I effectively reduced service downtime and transformed complaints into opportunities, fostering strong client relationships through personalized service and proactive communication. Committed to delivering exceptional results and driving repeat business.

Overview

23
23
years of professional experience

Work History

Service Manager/technician

Ray Morgan/UBEO
08.2002 - 05.2025
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Education

Certificate of Technical Studies - Electronics

Phoenix Institute of Technology
Phoenix, AZ
06-1986

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager/technician

Ray Morgan/UBEO
08.2002 - 05.2025

Certificate of Technical Studies - Electronics

Phoenix Institute of Technology

Similar Profiles

CREATE PROFILE
Stuart Speer