Stuart Shortridge
Summary
Developed leadership and operational management skills within a fast-paced business environment. Expertise in point of contact sales, team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Home & Away YYC
08.2024 - 01.2025
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Bartender
Concorde Group
04.2022 - 08.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Jameson's Pub
06.2017 - 04.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Bachelor of Science - Neuroscience
University of Lethbridge
Lethbridge, AB03-2023
Skills
- Operations management
- Sales techniques
- Customer service management
- Customer relations
- Teamwork and collaboration
- Proficient in Microsoft Office & Equivalencies
Languages
English
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Mixology
- My dog Texas
Timeline
Assistant General Manager
Home & Away YYC
08.2024 - 01.2025
Bartender
Concorde Group
04.2022 - 08.2024
Bartender
Jameson's Pub
06.2017 - 04.2022
Bachelor of Science - Neuroscience
University of Lethbridge
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