Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Stuart Patterson

Calgary,AB

Summary

Dynamic Golf Professional with a proven track record in enhancing client engagement through tailored instruction and innovative teaching techniques. Previously at Bison Bailiff Services, I excelled in conflict resolution and effective communication, ensuring high client satisfaction while navigating complex legal processes. Committed to continuous improvement and industry compliance.

Overview

27
27
years of professional experience

Work History

Golf Professional

Self Employed
01.2018 - 01.2025
  • Assisted in organizing golf clinics and workshops to promote the sport and attract new students to the facility.
  • Stayed current with industry trends by attending professional development seminars, workshops, trade shows, or other educational opportunities within the field of golf instruction.
  • Played in PGA Tour Champions/USGA qualifier's
  • Tailored instruction to meet the specific needs of disabled or elderly golfers, ensuring accessibility and enjoyment for all participants.
  • Implemented video analysis tools during lessons for more effective visual feedback, enabling students to better understand their progress.

Partner/Bailiff

Alternative Bailiff Services Ltd
01.2004 - 10.2017
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Completed seizures, evictions and court orders in accordance with the Civil Enforcement Act and Regulations of Alberta.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with provincial, federal, and local regulations across the organization.

Bailiff/Operations Manager

Bison Bailiff Services Ltd
04.2002 - 05.2008
  • Expedited legal processes through effective collaboration with fellow bailiffs, law enforcement officers, and court staff.
  • Minimized delays due to lost or misplaced paperwork through meticulous organization of files related to ongoing cases.
  • Upheld confidentiality of sensitive information while managing case files, protecting the integrity and interest of each client.
  • Conducted Seizures, Evictions and Court Orders under the Civil Enforcement Act and Regulations
  • Maintained high level of client satisfaction by conducting meetings and training for staff in person and online. By doing so we met and exceeded our service level agreements.
  • Located debtors as required.
  • Provided ongoing training for staff to ensure all policies, procedures and legal requirements were met.
  • Marketing new potential clients to ensure companies growth.
  • Met with management regularly to review companies financial records and provide ideas for revenue increases.


Process Server

Bison Security Group
09.1997 - 06.1999
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.

Collections Account Manager

Bison Collection Services
02.1998 - 01.1999
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
  • Developed comprehensive knowledge of relevant regulations and industry best practices to ensure compliance in all collection activities.

Education

Alberta Civil Enforcement Bailiff

Alberta Justice Staff College
Edmonton, AB
01-2001

Skills

  • Strong verbal communication
  • Provide support with understanding
  • Familiarity with legislative processes
  • Effective report writing
  • Effective teaching techniques
  • Skilled in conflict resolution

Interests

Enjoy golfing cycling hiking coaching

Timeline

Golf Professional

Self Employed
01.2018 - 01.2025

Partner/Bailiff

Alternative Bailiff Services Ltd
01.2004 - 10.2017

Bailiff/Operations Manager

Bison Bailiff Services Ltd
04.2002 - 05.2008

Collections Account Manager

Bison Collection Services
02.1998 - 01.1999

Process Server

Bison Security Group
09.1997 - 06.1999

Alberta Civil Enforcement Bailiff

Alberta Justice Staff College

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Stuart Patterson