Krystal Haigh
Quesnel,BC
Summary
Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
2026
2026
years of professional experience
Work History
Server
Wings Tap And Grill
Abbotsford, BC
03.2021 - 06.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Server
Station House Pub
Aldergrove, BC
02.2016 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Boston Pizza
Aldergrove, BC
11 2014 - 01 2016
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Checked identification to enforce age regulations for alcoholic beverages
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and maintained relationships with regular customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce
Server/ supervisor
Dennys Restaurant
Quesnel
07 2023 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Education
Graduated Grade 12 -
Abbotsford Senior Secondary School
Abbotsford, BCSkills
- Point of Sale Knowledge
- Hospitality Service expertise
- High-Volume Dining
- Food Sales and Promotion
- Team player
- Can easily navigate through Stressful situations
- Train Employees
- Incident management
Additional Information
References
Pardeep Gill- Abbotsford wings owner.
(604) 756-1077
Timeline
Server
Wings Tap And Grill
03.2021 - 06.2023
Server
Station House Pub
02.2016 - 01.2019
Server
Boston Pizza
11 2014 - 01 2016
Server/ supervisor
Dennys Restaurant
07 2023 - Current
Graduated Grade 12 -
Abbotsford Senior Secondary School