Stuart Gregg
Edmonton,AB
Summary
Accomplished professional with a proven track record of enhancing customer satisfaction and loyalty, notably at TW Distribution & CN Rail. Adept at fostering strong relationships across all levels of business. Achieved Territory Manager of the year for all of Canada in 2017, demonstrating exceptional reliability and strategic sales acumen.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Shop Assistant
Standard Rentals
01.2024 - 09.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of navigation.
- Repaired and maintained their smaller rental equipment: tampers, lawn and garden equipment.
- Moved trailers around. Drove forklift (certified). Drove skid steers, ride on rollers, and powered wheel barrow.
- Collaborated with team members to achieve overall shop goals and objectives.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Developed strong product knowledge to educate customers on features and benefits.
Territory Manager
TW Distribution
06.2014 - 10.2023
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Territory Manager of the year (for all of Canada) in 2017.
Outside Sales Representative
Gregg Distributors
04.2010 - 06.2014
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
Real Estate Agent
RE/MAX
06.1997 - 03.2009
- Managed contracts, negotiations, and all aspects of sales to finalize sales & purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions from condos to entire apartment buildings.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Myself, one partner, and a full-time assistant sold 107 homes in one calendar year. At that time the average agent was selling 7 homes a year.
Customer Service Manager
CN Rail
08.1984 - 06.1997
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Bachelor of Arts - Psychology
Athabasca University
Athabasca06-1997
Skills
- Installations and repairs
- Vehicle operation
- Shop organization
- Reliability
Languages
English
Full Professional
Certification
- Forklift Certification
Territory Manager of the year 2017
For all of Canada.
Timeline
Shop Assistant
Standard Rentals
01.2024 - 09.2024
Territory Manager
TW Distribution
06.2014 - 10.2023
Outside Sales Representative
Gregg Distributors
04.2010 - 06.2014
Real Estate Agent
RE/MAX
06.1997 - 03.2009
Customer Service Manager
CN Rail
08.1984 - 06.1997
Bachelor of Arts - Psychology
Athabasca University
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