Stuart Ghent
Shallow Lake,ON
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Business Development Representative
Norwell Dairy
Drayton, ON
01.2022 - Current
- Selected correct products based on customer needs, product specifications
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Regularly monitored competitor activity to stay informed on market trends and maintain competitive edge in sales strategies.
- Served customers with knowledgeable, friendly support at every stage
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Identified new business opportunities through cold calling.
- Remained up-to-date on industry news and emerging technologies to effectively position company as thought leader in its field.
- Assisted in product development by gathering customer feedback and sharing insights with product team.
Agriculture Sales & Support
Agrisan
Arthur, ON
08.2019 - 12.2022
- Maximized profitability through strategic pricing recommendations based on market trends analysis.
- Supported marketing efforts by coordinating promotional materials distribution to prospects and existing customers alike.
- Developed solutions to sales challenges and maximized business opportunities.
- Contributed to revenue growth by identifying opportunities for upselling or cross-selling
- Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
- Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
Account Manager
Norwell Dairy
Drayton, ON
04.2017 - 08.2019
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Assisted in development of training new materials
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained 250 customers
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Route Sales Supervisor
Norwell Dairy
Drayton, ON
01.2014 - 04.2017
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and enforced policies and procedures for compliance with company policies.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Sold Dairy product's to existing and new customers along assigned routes.
- Monitored daily sales performance and provided feedback to each team member.
- Optimized delivery routes to minimize travel time, fuel consumption.
- Maintained up-to-date knowledge of products and services offered to customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Enforced company policies consistently among route sales representatives while also addressing any questions or concerns that arose during team meetings or one-on-one conversations.
- Coached new employees on company standards.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Conducted regular performance evaluations for route sales representatives, providing feedback and coaching to drive continuous improvement.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Route Sales Representative
Norwell Dairy
Drayton, ON
12.2006 - 01.2014
- Processed customer payments and kept accurate financial records.
- Immediately addressed problems with customers to promote speedy resolution.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Completed daily pre- and post-trip vehicle inspections.
- Represented wide range of products and brands.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Stocked shelves and loaded orders to prepare deliveries.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Displayed products properly at customer sites and according to company specifications and policies.
- Maintained records of sales and customer information to support accuracy.
- Trained new Route Sales Representatives, sharing best practices for success in role.
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maximized sales through effective territory management and strategic route planning.
- Collaborated with 295 customers to identify needs and provided catered solutions
- Operated delivery vehicles safely and efficiently.
Technician
Dairy Cheq
Waterloo, ON
01.2004 - 12.2006
- Followed all company guidelines regarding safety procedures when out in field.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with final installation outcomes.
- Provided technical support and training to users on new systems to ease transitions.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Education
GED -
Georgian College of Applied Arts And Technology
Barrie, ONSkills
- Proficient in Farm products
- Relationship Building
- Product Knowledge
- Consultative Sales
- Cold-calling
- Sales strategy
- Lead Development
- Product expertise
- Territory Development
- Verbal Communication
- Problem Resolution
- Multitasking
- Problem-Solving
- Task Prioritization
Timeline
Business Development Representative
Norwell Dairy
01.2022 - Current
Agriculture Sales & Support
Agrisan
08.2019 - 12.2022
Account Manager
Norwell Dairy
04.2017 - 08.2019
Route Sales Supervisor
Norwell Dairy
01.2014 - 04.2017
Route Sales Representative
Norwell Dairy
12.2006 - 01.2014
Technician
Dairy Cheq
01.2004 - 12.2006
GED -
Georgian College of Applied Arts And Technology