Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Stuart Flower

Summary

Accomplished manager offering 12+ years of customer service, sales experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and growth. Hardworking, organized, team player who brings qualified experience and knowledge to tackle any operational demand.

Overview

13
13
years of professional experience

Work History

Operations Manager

SNDL
09.2023 - Current
  • Lead hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervise and manage staff to keep employees compliant with company policies and procedures.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Observe and train each employee's individual skill set and initiate mentoring program's to improve areas of opportunity.
  • Professionally handle customer complaints.
  • Assist associates and new employees to maintain excellent customer service and standards.
  • Report issues to upper management with great detail.
  • Daily building of large orders from multiple vendors.
  • Daily stock control and inventory management.
  • Delegating tasks accordingly.
  • Daily cleaning duties.
  • Building strong customer relationships.
  • Keeping current with liquor trends, promotions and social media.
  • Educating customers and staff on varies styles and options of liquor.


Department Manager

SNDL
05.2022 - 08.2023
  • Communicated with managers of other departments to maintain transparency.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisor

Cala Hotels Stornoway
08.2018 - 12.2020
  • Conducted routine inspections of incoming materials to check quality specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw talented team of 10+ waiters by actively communicating project information, remedying issues and delivering positive feedback.

Retail Department Manager

Liquor Stores North America
02.2017 - 04.2018
  • Increased efficiency and team productivity by promoting operational best practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed overstocking, restocking and inventory control procedures.
  • Identified and diminished performance gaps by coaching and supervising 8 employees.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Sales Associate and Key Holder

Liquor Stores North America
05.2016 - 01.2017
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Responsible for store opening during morning shifts and security and closure of building during evening shifts.

Business Manager

Sportsworld Stornoway LTD
01.2013 - 04.2016
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate employees.
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Developed a successful, brand new social media page for the company.
  • Provided exceptional customer service to customers, increasing customer loyalty.

Sales Associate and Key Holder

Sportsworld Stornoway LTD
06.2011 - 01.2013
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Delivered high level of assistance by locating products.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Education

High School Diploma -

The Nicolson Institute
06.2011

Skills

  • Training and Development
  • Conflict Resolution
  • Staff Management
  • MS Office
  • Team Building
  • Strategic Planning
  • Inventory oversight
  • Sales and marketing
  • Problem-Solving
  • Strong decision-Making
  • Effective communicator
  • Flexible and personable

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10+ staff members.
  • Successful promotions through each company I have held positions at.
  • Managed 2 separate teams through complete store renovation and assisting customers during those times.

Additional Information

Career Highlights

- Sponsoring a local charity sports match by supplying the equipment and the trophies.

- Supplying local football teams with full kits and equipment at great margins.

- Volunteering to teach youth about soccer and teaching them the value of working as a team.

- Facilitating a $100k liquor order and delivery for a customer's wedding in Jasper, Alberta.

- Proudly hosting and directing an annual whiskey tasting and education event as the Department manager.

- Managing vendor ordering on a weekly bases totaling $200,000 or more during peak seasons


Timeline

Operations Manager

SNDL
09.2023 - Current

Department Manager

SNDL
05.2022 - 08.2023

Supervisor

Cala Hotels Stornoway
08.2018 - 12.2020

Retail Department Manager

Liquor Stores North America
02.2017 - 04.2018

Sales Associate and Key Holder

Liquor Stores North America
05.2016 - 01.2017

Business Manager

Sportsworld Stornoway LTD
01.2013 - 04.2016

Sales Associate and Key Holder

Sportsworld Stornoway LTD
06.2011 - 01.2013

High School Diploma -

The Nicolson Institute

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Stuart Flower