Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Stu Sylver

Ingersoll

Summary

Dynamic Account Manager with a proven track record at WFS Ltd., excelling in client relations and account servicing. Cultivated strong partnerships, enhancing client satisfaction and retention. Leveraged analytical skills to identify growth opportunities, while fostering teamwork to drive project success. Committed to delivering exceptional customer service and strategic solutions.

Overview

33
33
years of professional experience

Work History

Account Manager

WFS Ltd.
08.2002 - Current
  • Cultivated strong client relationships through regular communication and personalized service strategies.
  • Managed account portfolios to ensure alignment with client expectations and company objectives.
  • Analyzed market trends to provide strategic recommendations for client growth opportunities.
  • Led cross-functional teams to execute complex projects, enhancing overall service delivery efficiency.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated prices, terms of sales and service agreements.

House Painter

Self-employeed
01.1999 - 08.2002
  • Managed painting projects from preparation to final touches, ensuring high-quality finishes.
  • Developed efficient workflows to minimize downtime and optimize resource usage.
  • Ran sole proprietorship business from quotes to labour.

Jobsite Foreman

Strictly Residential
05.1997 - 01.1999
  • Supervised daily operations to ensure compliance with safety regulations and quality standards.
  • Coordinated project schedules, optimizing resource allocation and workflow efficiency.
  • Trained and mentored new team members on best practices and operational procedures.
  • Implemented process improvements, resulting in enhanced productivity and reduced downtime.

Driving Instructor

Young Drivers of Canada
05.1992 - 05.1997
  • Instructed students in safe driving practices and traffic laws to ensure comprehensive understanding.
  • Developed individualized lesson plans tailored to students' unique learning styles and needs.
  • Evaluated student performance through practical assessments and provided constructive feedback for improvement.
  • Created a positive learning environment by fostering open communication and encouraging questions from students.
  • Taught both in car and in class.

Education

High School Diploma -

North Park Collegiate
Brantford, ON

No Degree - Advertising

Mohawk College of Applied Arts And Technology
Hamilton

No Degree - Psychology

Fanshawe College of Applied Arts And Technology
London

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account servicing skills

Accomplishments

    2023 Annual Achiever award for highest sales to plan in the organization.

Languages

English
Full Professional

Timeline

Account Manager

WFS Ltd.
08.2002 - Current

House Painter

Self-employeed
01.1999 - 08.2002

Jobsite Foreman

Strictly Residential
05.1997 - 01.1999

Driving Instructor

Young Drivers of Canada
05.1992 - 05.1997

High School Diploma -

North Park Collegiate

No Degree - Advertising

Mohawk College of Applied Arts And Technology

No Degree - Psychology

Fanshawe College of Applied Arts And Technology

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Stu Sylver