Struthers Osadebay
Aspen Ridge Saskatoon,Canada
Summary
Dynamic Customer Service Representative with extensive experience in enhancing customer satisfaction at best buy Saskatoon . Skilled in data management, scheduling, and problem solving to ensure smooth operations and positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Certified Home Solutions Advisor
Customer Service Certified Home Solutions Advisor
Saskatoon, Canada
07.2024 - 02.2025
- Led team training initiatives to elevate service quality and performance, resulting in a 30% increase in team productivity and 25% reduction in project delivery time.
- Collaborated closely with management team on long-term strategic initiatives.
- Excellent communication, presentation, and negotiation skills.
- Proven experience in retail sales.
- Identified customer needs and provided solutions in a timely manner.
- Assisted staff with complex technical support issues, resulting in prompt resolution.
- Maintained an up-to-date knowledge of all current products and services available.
Customer Service Representative
TBG Global Resources Nigeria Ltd
Lagos, Nigeria
05.2018 - 04.2024
- Demonstrated proficiency in typing with consistent speed and accuracy.
- Used SQL queries and Excel tools to analyze data and generate insights.
- Provided customer support by addressing inquiries and resolving data-related issues.
- Resolved customer complaints promptly and efficiently.
- Maintained compliance with data privacy regulations and industry standards.
- Created data reports and visualizations to support decision-making and operational processes.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Certificate - Data Analysis
Entry Level
Australia08.2023
IELTS Certificate -
British Council
08.2023
Bachelor of Arts - Business & Marketing
University of Sunderland
UKSkills
- Data Entry & Management
- Technical support
- Customer service
- Data Cleaning & Verification
- Proficiency in Microsoft Excel
- Proficiency in SQL
- Proficiency in CRM Systems
- Digital Communication & File Sharing
- Problem-Solving & Decision-Making
- Strong Organizational & Time Management
- Ability to Work Under Tight Deadlines
- Team Collaboration & Independent Work
- Trouble shooting
- Web development
- Social media and advert promotional tools
REFERENCE
SELMAN DUMAN DAVID BUBNICK
Store Leader Best Buy Preston Crossing. General Manager
selmanyduman@gmail.com THE CENTRE Mall
T: +1 (306) 955-6800 | yduman@bestbuy.ca T - 306-700-4722 | E - dbubnick@morguard.com
Timeline
Customer Service Certified Home Solutions Advisor
Customer Service Certified Home Solutions Advisor
07.2024 - 02.2025
Customer Service Representative
TBG Global Resources Nigeria Ltd
05.2018 - 04.2024
Certificate - Data Analysis
Entry Level
IELTS Certificate -
British Council
Bachelor of Arts - Business & Marketing
University of Sunderland
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