STÉPHANY DICKIE
Laval,QC
Summary
Service-focused professional with a proven track record of driving operational excellence and achieving exceptional service outcomes. Recognized for strategic planning abilities and a commitment to enhancing customer experiences through innovative solutions. A strong advocate for teamwork, adept at navigating evolving challenges while leveraging effective communication and leadership skills to inspire and motivate teams. Dedicated to fostering a collaborative environment that prioritizes client satisfaction and organizational success.
Overview
14
14
years of professional experience
Work History
Service Director
AIR CANADA EXPRESS (JAZZ AVIATION LTD)
Montreal, QC
12.2016 - Current
- Providing leadership, direction, and assistance to passengers and colleagues.
- Demonstrating critical decision-making and resilience in emergencies and strenuous situations.
- Participating in crew briefings and debriefings: obtaining necessary flight information.
- Performing pre-flight checks of emergency & safety equipment, passenger cabin, lavatory, systems, documentations and catering.
- Assisting passengers with boarding, deplaning and assist with cabin clean-up.
- Delivering all safety and service announcements/demonstrations.
- Preparing cabin for take-off, landing and monitoring cabin during flight.
- Delivering high quality service, including serving beverages/snacks and credit card handling, in an organized manner as established for each flight.
- Reporting all irregularities or incidents using the applicable documentation.
- Liaising with the flight deck
- Jazz Aviation is a regional airline that works on behalf of Air Canada.
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
Senior Accountant
RX NETWORKS INC.
Vancouver, BC
08.2015 - 04.2016
- Planning meeting for the executive team and the board of directors (booking the conference room, ordering lunch, preparing the audio/visual equipment)
- Planning travel arrangement for the sales representative and the executive team (booking flight, hotel & car rental)
- Reconciliation of various ledger accounts (AP, AR, advance to employee, gain & loss on exchange rate, etc.)
- Following up on accounts receivable, recovery and collection
- Performing bank reconciliations
- Producing various monthly reports for the bank and the board of directors
- Rx Networks is a private mobile positioning technology company.
Accounting Manager
COLLEGE JEAN-EUDES
Montréal, Québec
06.2013 - 11.2014
- Planning activity of raising funds (budgeting, make the reservations required and coordinating the volunteers)
- Calculating the cost of various activities (activity of raising funds, school trip, etc.)
- Following up on accounts receivable, recovery and collection
- Billing invoices to customers
- Preparing financial statements
- Studying the requests for financial aid
- Collège Jean-Eudes is one of the best private high schools in Quebec.
Accountant
PLASTIVAL
Terrebonne, Québec
05.2012 - 06.2013
- Updating standard costs
- Justifying the major variances in inventory
- Various financial analyses (ratio, costing, cash available, margins, sales, etc.)
- Calculating commissions and volume rebates
- Following up on consignment stocks and those in transit
- Plastival is an international manufacturer of eco-friendly thermoplastic, aluminum, composite fence, railing and deck systems.
Education
Bachelor Degreee in Business Administration
UNIVERSITY OF QUÉBEC IN MONTRÉAL
Montréal, QuébecMortgage Broker Training
Collège Des Professions Financières
Longueuil, QCSkills
- Microsoft Office (Word, Excel, Teams, Outlook)
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Credit and collections
- Performance analysis
- Excellent time management skills
- Verbal and written communication
- Decision-making
- Customer relations
- Relationship building
Accomplishments
- 2014 Improvement in the management of accounts receivable COLLÈGE JEAN-EUDES, Montréal (QC)
- 2013 Improvement in the internal controls PLASTIVAL, Terrebonne (QC)
LANGUAGES
French, English
Affiliations
2012 - 2017 Member of the Order of Chartered Professional Accountants of Canada
Timeline
Service Director
AIR CANADA EXPRESS (JAZZ AVIATION LTD)
12.2016 - Current
Senior Accountant
RX NETWORKS INC.
08.2015 - 04.2016
Accounting Manager
COLLEGE JEAN-EUDES
06.2013 - 11.2014
Accountant
PLASTIVAL
05.2012 - 06.2013
Bachelor Degreee in Business Administration
UNIVERSITY OF QUÉBEC IN MONTRÉAL
Mortgage Broker Training
Collège Des Professions Financières
AWARD
2011 Recipient of the Academic Excellence Scholarship from the Quebec CPA Order UNIVERSITY OF QUÉBEC IN MONTRÉAL, Montréal (Québec)