Summary
Overview
Work History
Education
Skills
Timeline
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Stéphanie Garneau

Montreal,QC

Summary

Very strategic mindset & proactive in developing new ideas. Adaptive personality, energetic & enthusiastic about efficient working methodologies.


Strong communication skills, decision making & root cause analysis techniques. Process improvement oriented with a constant focus on customer experience & satisfaction.


Outgoing experienced leader overseeing multiple projects and managing employees successfully.

Overview

12
12
years of professional experience

Work History

Supervisor Customer Support

ABB
11.2019 - Current
  • Monitored employees productivity and accuracy to internal processes by using dashboards and reports in Salesforce to enable proactive action to secure the best customer service level possible.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing business vision.
  • Motivated and developed employees supporting various business groups to overcome challenges and achieve goals to boost efficiency and performance.
  • Conducted training and coaching sessions to team members to promote productivity and reinforced best practices within the department.

Custom Product Coordinator

ABB
07.2017 - 10.2019
  • Coordinated custom products orders from order entry, to production and shipping with the Montreal campus assembly center, while maintaining constant communication with the customer.
  • Collaborated with multiple departments (engineering, sales, quotation, marketing, production, supply chain) to fulfill operational needs regarding custom products orders.
  • Participated to production meeting, reviewing delivery dates and communicated it to the customer on a weekly basis. Proactively manage expedite requests with production planner to readjust priorities to meet customer satisfaction.

Project Coordinator

ABB
01.2014 - 06.2017
  • Managed small projects (below 2M$) in partnership with ABB manufacturing plants to deliver engineered product solutions that fits the project scope of work.
  • Controlled the cash flow by managing the invoicing plans of the projects following the project schedules and collaboration with internal stakeholders.
  • Analyzed contract terms and conditions, identified risks and opportunities, extracting commercial and technical details to track during. the project execution.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Project Administrator

Honeywell
12.2011 - 12.2013
  • Worked in close collaboration with senior project manager on a high complexity project at Valcartier Garrison for National Defense Minister, coordinating multiple sub-contractors on an energy savings project (10M$ cost plus).
  • Compiled monthly progress billing, through an extensive invoicing plan including sub-contractors costs, loans interests and savings payments over a period of 120 months.
  • Reviewed the sub-contractors invoices according to the construction project schedule using MS Project

Education

BBA - Operations Logistics Management & Human Resources

Laval University
Québec, QC
2011

College Diploma - Business Management Techniques

François-Xavier-Garneau College
Québec, QC
2007

Skills

  • SAP
  • Salesforce Case Management
  • PowerBI
  • Expert Customer Service
  • Public speaker
  • Organizing Team meetings
  • Training & Coaching
  • Business Process improvements
  • Multidisciplinary Team management
  • Strategic Thinking & Planning
  • Performance review & Constructive Feedback
  • Customer complaints management

Timeline

Supervisor Customer Support

ABB
11.2019 - Current

Custom Product Coordinator

ABB
07.2017 - 10.2019

Project Coordinator

ABB
01.2014 - 06.2017

Project Administrator

Honeywell
12.2011 - 12.2013

BBA - Operations Logistics Management & Human Resources

Laval University

College Diploma - Business Management Techniques

François-Xavier-Garneau College

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Stéphanie Garneau