STONE HILL L. DEQUILLA
Saint Laurent,QC
Summary
To be a part of the organization that provides challenges and provides an opportunity for personal and professional growth along with career excellence where I can use the knowledge and skills I possess as efficiently and to gain experience that I can impart to others.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Courtyard &Residence Inn Marriott Montréal Airport
06.2021 - Current
- In charge of department staff schedules
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained required records of work hours, payrolls
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
Assistant Housekeeping Manager
Courtyard & Residence Inn Marriot Montreal Airport
11.2019 - 05.2021
Housekeeping Supervisor
AC Marriott Montreal Downtown
03.2019 - 10.2019
Houseman
AC Marriott Montreal Downtown
11.2018 - 03.2019
Steward
NGSCO LIQUEFIED NATURAL GAS SHIPS
01.2008 - 01.2018
Education
BS Cruise Ship Management -
John B. Lacson Maritime Foundation University
01.2007
Skills
- Detail and time management oriented
- Trustworthy, discreet and ethical
- Enthusiastic, flexible, quick to learn with good interpersonal and organizational skills
Languages
English
Professional Working
Personal Information
Date of Birth: July/26/1987
Timeline
Housekeeping Manager
Courtyard &Residence Inn Marriott Montréal Airport
06.2021 - Current
Assistant Housekeeping Manager
Courtyard & Residence Inn Marriot Montreal Airport
11.2019 - 05.2021
Housekeeping Supervisor
AC Marriott Montreal Downtown
03.2019 - 10.2019
Houseman
AC Marriott Montreal Downtown
11.2018 - 03.2019
Steward
NGSCO LIQUEFIED NATURAL GAS SHIPS
01.2008 - 01.2018
BS Cruise Ship Management -
John B. Lacson Maritime Foundation University