Eliana Maya
WHITBY,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
RD BUILD
04.2020 - 04.2024
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales, Office of Merchantability, Operating
GUADALU MODA
02.2014 - 12.2018
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Marketing and Sales
POLIMEROS DEL CARIBE
01.2012 - 01.2014
- Collaborated with marketing and sales teams to develop cohesive in-store promotions and events, driving foot traffic and revenue growth.
- Collaborated with marketing and sales teams to identify customer needs and translate them into successful product offerings.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Business Consultant
LABORATORIO DE COSMETICOS RODHER
03.2009 - 12.2012
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales and Merchant
COMPANIA NACIONAL DE CHOCOLATES
01.2007 - 01.2009
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Implemented systems and procedures to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Diploma Marketing And Customer Service
Cesde
COLOMBIA11.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Administrative Support
- Meticulous attention to detail
Timeline
Administrative Assistant
RD BUILD
04.2020 - 04.2024
Sales, Office of Merchantability, Operating
GUADALU MODA
02.2014 - 12.2018
Marketing and Sales
POLIMEROS DEL CARIBE
01.2012 - 01.2014
Business Consultant
LABORATORIO DE COSMETICOS RODHER
03.2009 - 12.2012
Sales and Merchant
COMPANIA NACIONAL DE CHOCOLATES
01.2007 - 01.2009
Diploma Marketing And Customer Service
Cesde