Summary
Overview
Work History
Education
Skills
Timeline
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Eliana Maya

WHITBY,Ontario

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

RD BUILD
04.2020 - 04.2024


  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Sales, Office of Merchantability, Operating

GUADALU MODA
02.2014 - 12.2018
  • Increased sales with exceptional customer service skills while managing the retail portion of the business.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.

Marketing and Sales

POLIMEROS DEL CARIBE
01.2012 - 01.2014
  • Collaborated with marketing and sales teams to develop cohesive in-store promotions and events, driving foot traffic and revenue growth.
  • Collaborated with marketing and sales teams to identify customer needs and translate them into successful product offerings.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Business Consultant

LABORATORIO DE COSMETICOS RODHER
03.2009 - 12.2012
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sales and Merchant

COMPANIA NACIONAL DE CHOCOLATES
01.2007 - 01.2009


  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

Diploma Marketing And Customer Service

Cesde
COLOMBIA
11.2008

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Customer and client relations
  • Administrative Support
  • Meticulous attention to detail

Timeline

Administrative Assistant

RD BUILD
04.2020 - 04.2024

Sales, Office of Merchantability, Operating

GUADALU MODA
02.2014 - 12.2018

Marketing and Sales

POLIMEROS DEL CARIBE
01.2012 - 01.2014

Business Consultant

LABORATORIO DE COSMETICOS RODHER
03.2009 - 12.2012

Sales and Merchant

COMPANIA NACIONAL DE CHOCOLATES
01.2007 - 01.2009

Diploma Marketing And Customer Service

Cesde

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Eliana Maya