Stirling Wigle
Kingsville,ON
Summary
Reliable, punctual, and an effective communicator. Excellent problem solving and organizational skills. Works well independently, as well as in a group. Accustomed to handling day to day planning and scheduling. Proficient with computers and Microsoft office programs. Quick learner who can adapt to new environments. Exceptional people skills when dealing with clients and colleagues alike.
Overview
15
15
years of professional experience
Work History
R.I.B.O Licensed Personal Lines Account Manager
Ives Navacord (formerly Will Insurance)
Leamington, Canada
09.2021 - Current
- As a Personal Lines Account Manager with a book of business of 1,500 policies, responsibilities include handling all client enquiries in person, over the phone, or via email. Making required changes to a personal lines insurance policy while providing a high level of customer service and meeting retention targets
- Assisting insurance carriers with any underwriting or claims details that may be required regarding an insureds policy
- Administrative duties include processing payments, attaching files, using the broker management system Epic, while documenting specific details that were disclosed during each interaction, processing policy changes in the insurance carrier's portal and reviewing policy change documents for accuracy.
R.I.B.O Licensed Insurance Broker
HUB Customer Central (formerly Cypher Systems Group)
Windsor, Canada
08.2015 - 08.2021
- As a Service and Sales Broker, responsibilities include handling inbound and outbound calls with clients to assess their needs and advise them on policy recommendations, ensuring that the changes are in accordance with underwriting guidelines while providing the highest level of customer service possible
- Administrative duties include processing payments, attaching files using the interoffice filing system while documenting specific details that were disclosed during each customer interaction.
Assistant ECE
The Toy Box Early Childhood Education Center
Windsor, Canada
03.2010 - 12.2015
- As a key holder for multiple locations, responsible for opening and closing the daycare centers on a regular basis
- Tasked with maintaining a Ministry of Education approved classroom according to ministry regulations and guidelines, ensuring all classroom standards are met on a daily basis
- Ensured classrooms were prepared for ministry inspections
- Providing proper care for all children enrolled within the classroom
- Relayed any messages or information to parents at drop off or pick up times
- Complete and file daily attendance reports, curriculum plans, and daily logs showing any planned or unplanned activities or situations that may have arisen.
Education
Office Administration -
St. Clair College
Windsor, ON2009
Business General -
St. Clair College
Windsor, ON2007
High School Diploma -
Kingsville District High School
Kingsville, ON2005
Skills
- Insurance product knowledge
- Underwriting principles
- Client Consultations
- Insurance Coverage Verification
- Account Management
- Excellent Communication
Licensing & Training
R.I.B.O - in good standing since 2015
C.I.P - Chartered Insurance Professional - Completed C12: Insurance on Property
References
Available Upon Request
Timeline
R.I.B.O Licensed Personal Lines Account Manager
Ives Navacord (formerly Will Insurance)
09.2021 - Current
R.I.B.O Licensed Insurance Broker
HUB Customer Central (formerly Cypher Systems Group)
08.2015 - 08.2021
Assistant ECE
The Toy Box Early Childhood Education Center
03.2010 - 12.2015
Office Administration -
St. Clair College
Business General -
St. Clair College
High School Diploma -
Kingsville District High School