Stewart Bowie
Burlington,Ontario
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
29
29
years of professional experience
Work History
Territory Business Manager
Nuera-Air
08.2023 - 06.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Proficient in Windows environment with knowledge of CRM and other data based software.
- Promoted company products within defined territory.
Golf Pro Shop Assistant
Burlington Springs Golf Club
04.2022 - 08.2023
- Processed Green fees, Cart fees and merchandise sales.
- Properly checking In and Out Demo clubs for members.
- Accept and File Tournament Entries for members and Public Event Guests.
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
Territory Manager - Sales and Service : Commercial
Electrolux Home Care Products Ltd - Bissell Canada
05.2012 - 03.2022
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
Customer Service Representative
Essco Canada
05.2010 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Territory Manager - Sales and Service
Miele Canada
03.2003 - 12.2009
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Enhanced team performance by conducting regular training sessions and sharing best practices among colleagues.
Owner Operator Vacuum Retail
Self-employeed
05.1995 - 02.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Psychology
Mount Allison University
Sackville, NB05-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Territory Business Manager
Nuera-Air
08.2023 - 06.2024
Golf Pro Shop Assistant
Burlington Springs Golf Club
04.2022 - 08.2023
Territory Manager - Sales and Service : Commercial
Electrolux Home Care Products Ltd - Bissell Canada
05.2012 - 03.2022
Customer Service Representative
Essco Canada
05.2010 - 04.2012
Territory Manager - Sales and Service
Miele Canada
03.2003 - 12.2009
Owner Operator Vacuum Retail
Self-employeed
05.1995 - 02.2003
No Degree - Psychology
Mount Allison University
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