Stevie Richardson
Edmond
Summary
Accomplished Facility Manager with a focus on budget management and safety compliance. Successfully implemented cost-saving measures while fostering team collaboration, driving continuous improvement initiatives that align with organizational objectives.
Dynamic Facility Operations Manager skilled in budgeting, team leadership, and operational efficiency. Proven track record in streamlining processes and enhancing compliance standards to achieve cost savings and improve facility performance.
Facility operations professional with strong track record in managing complex projects and optimizing workflows. Focused on fostering team collaboration and consistently achieving high-quality results. Adept at adapting to evolving needs and ensuring operational efficiency. Skilled in resource allocation, maintenance planning, and safety compliance, coupled with proactive and reliable approach to problem-solving.
Goal-oriented facilities maintenance professional with excellent leadership, problem-solving and multitasking skills. Well-versed in HVAC, plumbing, and electrical systems, as well as structural and codes requirements.
Dedicated Facilities Operations Manager bringing [Number] years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.
Dedicated Maintenance Supervisor offering [Number] years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Hardworking Facilities Manager skilled at communicating staff and personnel at every level. Adept at providing guidance to new employees while managing outside technicians.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
Facility Operations Manager
TTEC
08.2019 - 03.2026
- Oversaw facility maintenance operations to ensure compliance with safety standards and regulations.
- Implemented cost-saving measures by optimizing resource allocation and vendor management strategies.
- Developed and maintained operational procedures to enhance efficiency across facility functions.
- Led cross-functional teams in facility projects, fostering collaboration and achieving project milestones.
- Managed inventory systems to streamline supply chain processes and reduce overhead costs.
- Trained and mentored staff on best practices for facility management and safety protocols.
- Collaborated with senior leadership to align facility operations with organizational objectives and goals.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs through effective resource management and strategic planning.
- Coordinated with external contractors for necessary repairs or upgrades, ensuring minimal impact on daily operations.
- Optimized energy usage through the installation of energy-efficient equipment and monitoring systems.
- Created budgets for various departments, tracking expenses closely to ensure fiscal responsibility.
- Conducted regular facility inspections to maintain compliance with industry standards and regulations.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Improved asset utilization rates by implementing real-time monitoring systems and efficient space allocation strategies.
- Improved facility efficiency by implementing new operational strategies and processes.
- Managed cross-functional teams to complete projects on time and within budget constraints.
- Spearheaded continuous improvement initiatives that led to better work processes, increased efficiency, and reduced operating costs.
- Introduced environmentally friendly practices into facility operations, reducing waste generation and lowering carbon emissions significantly.
- Oversaw facility expansions, ensuring smooth transitions during construction phases while minimizing disruptions to operations.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Worked collaboratively with other department heads to align operational goals across the organization.
- Streamlined inventory management, resulting in reduced waste and improved procurement processes.
- Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
- Implemented preventive maintenance schedules to minimize downtime and extend the life of equipment.
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of [Number] in day-to-day activities.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Created management reports outlining important facility statistics.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Drove continuous improvement of processes and systems operation.
- Analyzed building control and HVAC system performance and recommended improvements.
- Interacted well with customers to build connections and nurture relationships.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Documented records on pricing, energy consumption and activity reports.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Facility Manager
Chapel Hill United Methodist Church
10.1999 - 07.2019
- Oversaw facility maintenance operations, ensuring compliance with safety regulations and church policies.
- Managed vendor relationships, negotiating contracts for services and supplies to optimize budget allocation.
- Implemented preventive maintenance programs, enhancing facility longevity and reducing repair costs.
- Coordinated facility usage schedules, accommodating various church activities while minimizing conflicts.
- Led a team of custodial staff, providing training and support to improve service quality and efficiency.
- Developed and enforced cleaning protocols, maintaining high standards of cleanliness across all areas.
- Conducted regular inspections of facilities, identifying areas for improvement and initiating necessary repairs or upgrades.
- Collaborated with church leadership on strategic planning initiatives related to facility enhancements and resource management.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Interviewed, hired, and trained qualified maintenance employees.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Led cross-functional teams to complete complex facility projects on time and within budget constraints.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Reviewed and oversaw construction and renovation projects.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of [Number] in day-to-day activities.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Created management reports outlining important facility statistics.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Drove continuous improvement of processes and systems operation.
- Analyzed building control and HVAC system performance and recommended improvements.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Documented records on pricing, energy consumption and activity reports.
- Led cross-functional teams to streamline operations and enhance productivity across multiple departments.
- Developed and implemented strategic plans to improve service delivery and customer satisfaction metrics.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals and objectives.
- Mentored junior managers, fostering professional development and promoting a culture of continuous improvement.
- Analyzed performance data to identify trends, driving initiatives for operational excellence and efficiency gains.
- Coordinated training programs to enhance team skills, resulting in improved staff performance and engagement levels.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Facility Management
Guthrie Oklahoma
Guthrie, Oklahoma GED05-2000
Skills
- Work order management
- Groundskeeping
- Incident reporting
- Building maintenance
- Waste management
- Scheduling coordination
- Emergency preparedness
- Security management
- Asset management
- Environmental compliance
- Energy management
- Equipment procurement
- Blueprint reading
- Schedule management
- Building inspections
- Budgeting and financial management
- Innovation and creativity
- Team direction
- System inspections
- Inventory procurement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Customer relations
- Relationship building
- Operational efficiency
- Staff training/development
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Operations management
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Strategic partnerships
- Scheduling
- Hiring and onboarding
- Staff training
- Inventory control
- Continuous improvement
- Management team building
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Staff hiring
- Employee scheduling
- Training management
- Crisis management
- Employee development
- Data analysis
- Risk management
- Performance improvements
- Operations oversight
Languages
English
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like working with my hands and fixing things
- DIY and Home Improvement
- Cooking
- Gardening
- Auto Repair/Restoration
- Baking
- Food Blogging
- Environmental Conservation Projects
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Hiking
- Watching Movies and TV Shows
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Learning new cooking techniques and expanding my culinary skills
- Drawing and Painting
- Adventure Travel
- Photography
Timeline
Facility Operations Manager
TTEC
08.2019 - 03.2026
Facility Manager
Chapel Hill United Methodist Church
10.1999 - 07.2019
Facility Management
Guthrie Oklahoma