STEVIE KONGLE
Oroville
Summary
History of operating in fast-paced office settings to handle all administrative functions. Knowledgeable about escrow processes and adapts to new information quickly. Strong contributor to team and business success. Excellent written and verbal communication strengths with organized and proactive nature.
Overview
5
5
years of professional experience
Work History
Escrow Assistant
Mid Valley Title and Escrow
Oroville, CA
01.2025 - Current
- Managed escrow files for Mid Valley title and escrow closing transactions.
- Prepared title documents, settlement statements, and closing packages for review.
- Coordinated communication among buyers, sellers, lenders, and real estate agents to ensure smooth transaction processes.
- Checked escrow instructions and funding documents for accuracy and completeness.
- Organized recording packages and submitted documents to county offices
- Assisted with disbursement processing and check preparation for closing
- Responded to client inquiries regarding escrow status and required paperwork
- Tracked deadlines and maintained orderly file records for multiple transactions
- Provided customer service through phone calls or emails promptly and professionally.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
- Resolved escrow account issues through effective communication with customers and lenders, enhancing client satisfaction.
- Notarized documents when necessary during the course of a transaction.
- Drafted settlement statements for review by both parties prior to closing.
- Processed payments from buyers and sellers in a timely manner.
Escrow Assistant
Fidelity National Title Co
03.2024 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Collected necessary documents including proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Audited numerous files and closed out multiple in one day.
- Finalized closing packets for agents.
- Prepared funding packages for lenders to ensure timely transaction completion.
- Stayed in contact with all clients and agents.
- Completed daily tasks consistently to maintain office efficiency.
- Performed routine office tasks to support daily operations.
Escrow Assistant
Timios
09.2023 - 12.2023
- Cultivated client relationships through exceptional customer service, enhancing trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Collected required documents including proof of insurance and HOA statements from clients.
- Facilitated communication among lenders, brokers, and borrowers to ensure smooth transaction processes.
- Opened and gathered information for the escrow.
- Reviewed and verified files for accuracy before closing them out.
- Performed disbursement of escrow files according to established procedures, ensuring compliance and accuracy.
- Responded to phone inquiries and managed daily office tasks to support operations.
Escrow Assistant
Bidwell Title & escrow
05.2021 - 09.2023
- Executed opening of new customer orders to streamline service delivery
- Demonstrated knowledge of contract terms and conditions
- Communicated with public in friendly, professional, and efficient manner to enhance customer experience
- Willingness to work in Escrow Department as a team member
- Must contribute to the collective work effort (teamwork)
- Ability to follow directions as given with short-term deadlines
- Perform basic clerical and office task
Education
High School Diploma -
Oroville High School
Oroville, CA06-2009
Skills
- Escrow compliance
- Customer service
- Time management
- Multi-task
- Computer skills
- Team collaboration
- Relationship building
- Adapt to changes
- Professional demeanor
Objectivesskillsabilities
- Positive and upbeat
- Time management
- Relationship building
- Computer skills
- Customer service
- Work independently and with a team
- Learn new skills quickly
- Multi-task
Timeline
Escrow Assistant
Mid Valley Title and Escrow
01.2025 - Current
Escrow Assistant
Fidelity National Title Co
03.2024 - Current
Escrow Assistant
Timios
09.2023 - 12.2023
Escrow Assistant
Bidwell Title & escrow
05.2021 - 09.2023
High School Diploma -
Oroville High School