STEVENSON JOSEPH
montreal,Canada
Summary
Results-driven community professional with extensive experience in implementing intervention strategies and supporting diverse populations. Proven ability to collaborate with multidisciplinary teams and adapt to dynamic environments to achieve impactful results. Skilled in crisis management and community outreach, consistently fostering trust and engagement.
Professional with strong experience in community support. Skilled in crisis intervention, conflict resolution, and resource coordination. Known for fostering teamwork and adaptability in dynamic environments. Strong communication and problem-solving abilities. Reliable and results-driven in achieving community goals.
Overview
16
16
years of professional experience
Work History
Community Intervention Worker
Project Autochtones Du Quebec
Montreal, QC
07.2024 - Current
- Facilitated community outreach programs addressing social issues and enhancing engagement.
- Developed personalized intervention plans to support individuals in crisis situations.
- Collaborated with multidisciplinary teams to coordinate client services effectively.
- Conducted assessments to identify client needs and develop tailored strategies for improvement.
- Improved community safety by conducting regular outreach and intervention activities.
Housing Agent
Open Door Montréal
Montréal, Quebec
02.2022 - 05.2024
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Transported clients to medical, personal, and program appointments.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Helped office personnel with errands, paperwork and data entry.
Warehouse Order Picker
Mondou
Montréal, Quebec
10.2021 - 02.2022
- Kept warehouse areas clean, tidy and safe to work in.
- Met productivity and quality standards set by management.
- Achieved performance targets by quickly identifying, locating and counting merchandise for each order.
- Maintained accurate tracking for order movements with use of RF scan gun.
- Built and stacked secure pallets of consumable and non-consumable goods.
- Picked, packed and loaded orders based on information from pick tickets.
- Used safe and secure pallet shrink wrap techniques.
- Moved products and stock using pallet jacks, forklifts and cherry pickers.
Assistant Executive Housekeeper
Holiday Inn Express
Ottawa, Ontario
04.2018 - 08.2021
- Fostered positive work environment that encouraged teamwork, efficiency, and high-quality service.
- Handled personnel matters such as hiring, training, disciplinary actions, and terminations within housekeeping department.
- Stayed informed on industry trends and best practices to continuously improve quality of services provided.
- Kept team efficient and on-task by consistently enforcing policies and procedures.
- Trained new employees in proper cleaning techniques and protocols.
- Met schedule demands consistently by delivering clean rooms to guests by check-in times.
- Logged daily activity for management with specifics about each room or general cleaning assignment and coordinated clean-up.
Bilingual Customer Service Representative
Scotiabank
Ottawa, Ontario
01.2017 - 09.2018
- Tracked unresolved complaints and followed up to complete resolutions.
- Exceeded performance quotas with excellent call control and problem-solving abilities.
- Backed up fellow customer service team members by offering simultaneous interpretation of current calls.
- Collaborated with other departments to ensure comprehensive resolution of customer concerns.
- Found information and fixed problems by correctly using internal databases.
Education
College Catholique Samuel-genest
Ottawa06-2013
High School Diploma -
College Catholique Samuel-genest
Ottawa06-2013
Skills
- Attention to detail
- Effective communication
- Active listening
- Technological proficiency
- Conflict resolution
- Customer service orientation
- Team collaboration
- Client relationship management
- Problem-solving aptitude
- Goal-oriented mindset
- Self-motivation
- Interpersonal skills
- Multitasking abilities
- Organizational skills
- Adaptability and flexibility
- Microsoft Access
- Positive Attitude
- Keen Attention To Detail
- Problem Solving
LANGUAGE
French Proficient (C2)
English Proficient (C2)
Timeline
Community Intervention Worker
Project Autochtones Du Quebec
07.2024 - Current
Housing Agent
Open Door Montréal
02.2022 - 05.2024
Warehouse Order Picker
Mondou
10.2021 - 02.2022
Assistant Executive Housekeeper
Holiday Inn Express
04.2018 - 08.2021
Bilingual Customer Service Representative
Scotiabank
01.2017 - 09.2018
College Catholique Samuel-genest
High School Diploma -
College Catholique Samuel-genest