Steven "Roman" Finnick
Los Angeles
Summary
Results-driven recruiter with a strong background in candidate screening and recruitment strategies. Proven ability to enhance candidate experiences and improve referral rates. Dynamic sales manager with experience in developing customer engagement strategies and driving revenue growth. Skilled in team collaboration and performance coaching, consistently achieving sales targets through effective leadership and training. Detail-oriented professional with solid administrative skills and a commitment to customer service excellence. Proven track record in enhancing operational efficiency and building positive relationships, ready to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Recruiter
Management Resource Solutions Inc.
01.2019 - 02.2023
- Developed and implemented targeted recruitment strategies to attract high-quality candidates.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit.
- Collaborated with hiring managers to define position requirements and refine job descriptions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions within the healthcare industry.
- Fostered positive candidate experience, leading to increased referral rates.
Sales Manager
Neiman Marcus
09.2019 - 05.2021
- Led sales strategy development to enhance customer engagement and drive revenue growth.
- Oversaw team performance, providing coaching to achieve sales targets and maximize productivity.
- Analyzed market trends to identify opportunities and adjust strategies accordingly for competitive advantage.
- Implemented training programs that improved product knowledge and customer service among staff.
- Established key performance indicators to evaluate team effectiveness and inform strategic decision-making processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Bartender/Server
Riki's Tiki Bar
03.2016 - 08.2019
- Crafted and served a variety of cocktails, enhancing guest experiences through personalized service.
- Managed inventory levels, ensuring timely restocking of supplies to meet bar demands.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
- Implemented efficient workflow processes to streamline drink orders during peak hours.
- Monitored compliance with health and safety regulations, maintaining a clean and safe bar environment.
- Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Managed point-of-sale system efficiently, processing transactions accurately and swiftly.
Busser
Thousand Wok Sushi Bar
09.2012 - 12.2015
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers with food and beverage service to ensure timely delivery.
- Collaborated with kitchen staff to expedite dish preparation and presentation.
- Supported inventory management by restocking supplies and monitoring usage levels.
- Conducted regular inspections of dining areas to uphold hygiene standards and safety regulations.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Sales Associate
ANS Paintball and Airsoft
05.2011 - 09.2012
- Assisted customers with product selection and provided expert knowledge on paintball and skateboard equipment.
- Managed inventory levels and stocked shelves to ensure optimal product availability for customers.
- Conducted product demonstrations to educate customers on features and benefits of various equipment.
- Trained new sales associates on customer service techniques and product knowledge to enhance team performance.
- Built relationships with customers to encourage repeat business.
Skills
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Solutions sales
- Creating sales strategies
- Customer service best practices
- Retail sales customer service
Timeline
Sales Manager
Neiman Marcus
09.2019 - 05.2021
Recruiter
Management Resource Solutions Inc.
01.2019 - 02.2023
Bartender/Server
Riki's Tiki Bar
03.2016 - 08.2019
Busser
Thousand Wok Sushi Bar
09.2012 - 12.2015
Sales Associate
ANS Paintball and Airsoft
05.2011 - 09.2012