Steven Osei Poku
Moncton,NB
Summary
A dedicated Sales professional and Data Analyst utilizing best practices and adept at exploring different solutions to address customer needs effectively while staying committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Data Analyst
Refuge
01.2023 - 12.2023
- Produced monthly reports using advanced Excel spreadsheet functions for internal reporting purposes.
- Created various Excel documents to assist with pulling metrics data and presenting information to management and external clients for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights to assist external clients with decision making and monitoring progress.
- Provided service desk support for internal and external clients to fast track data input.
Data Officer
Christians Against Poverty
03.2022 - 01.2023
- Developed and presented 12 in-built monthly reports for the financial and business stakeholders with company-wide CRM to inform progress and tracking of donations and grants.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Developed information extraction and monitoring practices based on up-to-date progress using SalesForce.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
Administrative and Sales Head
Azures Limited
04.2017 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Utilized exemplary negotiation skills to communicate the features of a product to persuade customers to make a purchase resulting in 50% increase in sales revenue.
- Performed day-to-day administration of the business ensuring business practice, record keeping and team work.
Education
Master of Science - Data Science
University of Salford
Manchester12.2020
Bachelor of Arts - Information Studies
University of Ghana
Accra05.2016
Skills
- Product understanding
- Microsoft Office Suite
- Sales Reporting
- Solution selling
- Problem-solving abilities
- Data Entry
- Customer Relations
Languages
English
Native or Bilingual
Hobbies
- Reading
- Movies and documentaries
- Jogging
Timeline
Data Analyst
Refuge
01.2023 - 12.2023
Data Officer
Christians Against Poverty
03.2022 - 01.2023
Administrative and Sales Head
Azures Limited
04.2017 - 09.2019
Master of Science - Data Science
University of Salford
Bachelor of Arts - Information Studies
University of Ghana
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