Steven Lieu
Mississauga
Summary
Well organized sales professional equipped with robust background in consumer relations, financial and data analytics, incident management and problem resolution, and enterprise technology support. Solid foundation in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
18
18
years of professional experience
Work History
Sales Representative
International Realty Firm Inc., Brokerage
04.2022 - Current
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Assisted first-time homebuyers in navigating the complex purchasing process by offering personalized guidance at every step.
Sales Representative
Cloud Realty, Brokerage
04.2019 - 04.2022
Residential Real Estate Appraiser
PAC Appraisal Inc.
12.2020 - 03.2021
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Established credibility with clients by providing timely, detailed, and professional appraisal reports that adhered to industry standards.
- Utilized GIS mapping technology to enhance property inspections and assessments, resulting in improved efficiency and accuracy.
- Improved report turnaround time by organizing workload effectively, prioritizing assignments based on client deadlines and complexity of tasks involved.
Senior Network Operations Analyst
BMO Financial Group
04.2014 - 09.2020
- Enhanced network performance by proactively monitoring and troubleshooting system issues.
- Improved end-user satisfaction levels through proactive support efforts, timely communication, and effective problem-solving techniques applied in addressing their concerns.
- Identified opportunities to optimize resource utilization across multiple platforms through capacity planning analysis.
- Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
- Implemented automation tools to streamline routine tasks, freeing up valuable time for strategic planning initiatives within the department.
- Coordinated with vendors to resolve complex technical issues and ensure optimal performance of third-party systems integrated into the company''s network infrastructure.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Customer Contact Associate
BMO Financial Group
02.2013 - 04.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Upheld compliance standards throughout daily tasks, adhering to company policies regarding privacy protection and data security at all times.
- Managed high call volumes while maintaining professionalism and empathy in challenging situations.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Provided excellent customer service and provided answers to client questions within set standards.
- Contributed ideas for process improvements during regular team meetings, leading to increased productivity among colleagues.
- Collaborated with team members to maintain a positive work environment and deliver exceptional service.
- Consistently met or exceeded sales targets by offering additional products or services based on customer needs.
- Supported fellow associates as needed by sharing expertise on best practices for effective communication with customers.
- Developed strong product knowledge to address customer concerns effectively and provide accurate information.
- Retained customers by diffusing escalated situations through active listening skills and problem-solving techniques.
Sales Associate
Wal-mart Canada
10.2007 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Economics
University of Toronto
Mississauga, ON06-2012
Skills
- Customer relationship building
- Product and service knowledge
- Interpersonal communication skills
- Complex Problem-solving
- Client service
- Negotiation tactics
- Objection handling
- Customer needs assessment
- CRM proficiency
Timeline
Sales Representative
International Realty Firm Inc., Brokerage
04.2022 - Current
Residential Real Estate Appraiser
PAC Appraisal Inc.
12.2020 - 03.2021
Sales Representative
Cloud Realty, Brokerage
04.2019 - 04.2022
Senior Network Operations Analyst
BMO Financial Group
04.2014 - 09.2020
Customer Contact Associate
BMO Financial Group
02.2013 - 04.2014
Sales Associate
Wal-mart Canada
10.2007 - 08.2013
Bachelor of Arts - Economics
University of Toronto
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