Steven Zigman
Soquel
Summary
Results-driven professional with over 13 years of experience in sales and customer service. Proven ability to collaborate with teams to optimize inventory and enhance showroom presentations, driving customer engagement and satisfaction.
Overview
49
49
years of professional experience
Work History
Sales Associate
Ocean Honda Santa Cruz
Soquel, CA
08.2012 - 12.2025
- Delivered exceptional customer service, fostering strong relationships and ensuring client satisfaction.
- Assisted customers in selecting vehicles, providing detailed product information and recommendations.
- Collaborated with sales team to optimize inventory management and enhance showroom presentation.
- Conducted vehicle demonstrations, highlighting key features and benefits to drive customer interest.
- Engaged in follow-up communications to maintain relationships and encourage repeat business.
- Utilized CRM software for tracking sales leads, managing customer interactions, and maintaining accurate records.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Print Broker
Print Solutions
Foster City, CA
09.2003 - 06.2012
- Led negotiation processes to secure advantageous contracts with vendors and clients.
- Developed and implemented strategic marketing initiatives to enhance business growth.
- Analyzed market trends to identify opportunities for expanding service offerings.
- Mentored junior brokers in sales techniques and customer relationship management.
- Fostered strong client relationships through proactive communication and personalized service strategies.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
Print Plant Manager
Olds Printing,Inc.
Mountain View, CA
01.1982 - 08.2003
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed production schedules to optimize workflow and resource allocation.
- Implemented process improvements that enhanced efficiency and reduced waste.
- Led a team of operators, providing training and support to enhance performance.
- Developed maintenance strategies to minimize downtime and extend equipment lifespan.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Oversaw daily operations of 90,000 sq. ft. manufacturing plant.
Press Operator
Goodco Press
Mountain View, CA
09.1976 - 11.1981
- Operated and maintained press machinery to ensure consistent production quality.
- Monitored production processes, identifying and resolving issues to minimize downtime.
- Trained new operators on safety protocols and operational best practices.
- Implemented process improvements that enhanced workflow efficiency and output consistency.
- Conducted routine inspections of equipment, ensuring compliance with safety regulations and standards.
- Performed regular maintenance on press machinery to optimize performance.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Education
Associate of Science -
Foothill College
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
Timeline
Sales Associate
Ocean Honda Santa Cruz
08.2012 - 12.2025
Print Broker
Print Solutions
09.2003 - 06.2012
Print Plant Manager
Olds Printing,Inc.
01.1982 - 08.2003
Press Operator
Goodco Press
09.1976 - 11.1981
Associate of Science -
Foothill College