Steven Yeck
Pioneer
Summary
Dynamic leader with a proven track record at R.C Country Hobbies, adept in staff management and customer engagement. Excelled in optimizing inventory, enhancing customer satisfaction, and driving team performance. Skilled in problem-solving and staff development, achieving significant improvements in operational efficiency and employee retention. Demonstrated excellence in achieving company goals through strategic planning and motivational leadership.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Proficient Customer Service delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Sales.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Developed skills in fast-paced retail environment, now seeking to transition into new field. Demonstrates excellence in team leadership, operational efficiency, and strategic planning. Committed to leveraging these abilities to drive success in different industry.
Overview
18
18
years of professional experience
Work History
Department Manager
R.C Country Hobbies
09.2015 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Owner
Bigg'N Construction
08.2008 - 11.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Building Maintenance Worker
Eldorado County
07.2007 - 06.2008
- Installed new locks, door handles, and door closers.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-2001
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Task delegation
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Work planning and organization
- Flexible schedule
- Staff development
- Personnel training and development
- Coaching and mentoring
- Loss prevention
- Sales reporting
- Training and development
- Order management
- Sales expertise
- Scheduling
- Product restocking
- Employee scheduling
- Order processing
- Conflict de-escalation
- Motivational leadership
- Employee management
- Staff hiring and retention
- Workflow coordination
Timeline
Department Manager
R.C Country Hobbies
09.2015 - Current
Owner
Bigg'N Construction
08.2008 - 11.2015
Building Maintenance Worker
Eldorado County
07.2007 - 06.2008
High School Diploma -
Vacaville High School
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