Summary
Overview
Work History
Education
Skills
Languages
Emergency First Aid & CPR/AED Level C
Timeline
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Steven Wolosewich

Steven Wolosewich

Peterborough,ON

Summary

Dynamic professional with proven B2B sales acumen and a talent for crafting engaging content. At Hertz Canada Ltd., I enhanced customer satisfaction ratings and streamlined operations. Adept at leading teams and fostering development, I thrive in fast-paced environments, leveraging critical thinking and effective communication to drive results.

Overview

13
13
years of professional experience

Work History

Primary Patrol

Maxama Protection Inc.
12.2023 - Current
  • Provide timely alarm response, patrol, in-person deescalations and incident reporting across a diverse and high profile client base.
  • Trusted key-holder access to hundreds of sites across Peterborough, Victoria, Northumberland, Clarington and Muskoka.
  • Execute tasks with unwavering self-drive and accountability.
  • Thrive in dynamic and rapidly changing settings.
  • Effectively navigate overlapping responsibilities with careful tact in pressured environments.
  • Effectively contribute both independently and as part of a group.
  • Master new skills and adjust seamlessly to diverse scenarios.
  • Collaborate effectively in a team environment, offering assistance and direction.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully handle numerous assignments simultaneously through proficient organizational skills.
  • Facilitate effective operation management by working cohesively with colleagues.
  • Work flexible hours across night, weekend, and holiday shifts.

Business Development Agent

Allstate Insurance Co
05.2020 - 06.2022
  • Generated leads through social media marketing, telemarketing, flyers, networking and word-of-mouth
  • Engaged with the community locally and remotely to promote the brand.
  • Generated precise insurance estimates promptly for potential clients.
  • Efficiently converted leads into binding policies.
  • Handled requests, reviews, and processing of client insurance paperwork.
  • Facilitated secure completion of credit card and debit card transactions.

Brand Ambassador

Volkswagen
10.2018 - 09.2019
  • Boosted positive referrals through genuine customer interactions.
  • Upheld cohesive branding throughout various marketing mediums.
  • Elevated brand visibility through strategic marketing events.
  • Increased revenue through teamwork with store personnel to feature products prominently.
  • Facilitated lead generation by obtaining customer information at promotional activities.
  • Developed rapport with potential customers to build brand allegiance.
  • Boosted social media interaction through the development and distribution of captivating brand content.

Administrative Assistant/Executive Assistant

Maxama Protection Inc.
04.2018 - 06.2018
  • Developed, edited, and enhanced Standard Operating Procedures and Post Orders documentation.
  • Performed review, development, and implementation of marketing materials.
  • Developed and standardized templates to enhance brand identity.
  • Offered support on a consultative basis to President and Operations Manager.

Branch Manager

Hertz Canada Ltd.
02.2015 - 06.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Delivered exceptional service through professional interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Leveraged data-driven insights to manage staffing levels during peak seasons, ensuring seamless branch operations.
  • Provided in-depth financial feedback and detailed financial presentations to corporate leadership at the head office.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Featured Columnist

Bleacher Report
11.2011 - 10.2012
  • Ensured compliance with journalistic ethics by fact-checking information, giving fair representation to all perspectives, and avoiding conflicts of interest.
  • Enhanced reader engagement by incorporating well-researched content and trending topics in featured columns.
  • Collaborated closely with editors to ensure timely submission, proofreading, and publishing of all assigned articles.
  • Diversified content offerings by pitching innovative ideas that catered to emerging market trends or audience interests within niche areas.
  • Managed multiple deadlines effectively, ensuring consistent output of high-quality work under pressure.
  • Maximized reader interest by creating visually appealing layouts using relevant images or multimedia elements within articles.
  • Promoted reader interaction by actively responding to comments on published pieces and engaging in discussions via social media platforms.
  • Increased publication''s online presence through consistent production of high-quality articles and sharing them on social media platforms.
  • Refined text for SEO compatibility while maintaining engaging and accessible language.

Education

Bachelor Of Arts - English

University of Ottawa
Ottawa, ON
10.2016

Skills

  • Consummate professional able to communicate clearly with tact and diplomacy
  • Proven B2B and consultative sales acumen
  • Talented and creative writer, able to create engaging copy for diverse applications
  • Effective team leader and manager with a passion for coaching and employee development
  • Sound judgement, integrity, and ethical decision-making

Languages

English
Native or Bilingual

Emergency First Aid & CPR/AED Level C

Canadian Red Cross

Timeline

Primary Patrol

Maxama Protection Inc.
12.2023 - Current

Business Development Agent

Allstate Insurance Co
05.2020 - 06.2022

Brand Ambassador

Volkswagen
10.2018 - 09.2019

Administrative Assistant/Executive Assistant

Maxama Protection Inc.
04.2018 - 06.2018

Branch Manager

Hertz Canada Ltd.
02.2015 - 06.2017

Featured Columnist

Bleacher Report
11.2011 - 10.2012

Bachelor Of Arts - English

University of Ottawa

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Steven Wolosewich