Steven Williams

• Manage daily restaurant operations to keep service running smoothly and efficiently.
• Train and mentor staff to improve service, teamwork, and overall performance.
• Maintain customer service standards and handle guest concerns to ensure a positive experience.
• Oversee inventory and ordering to maintain proper stock levels and reduce waste.
• Support multiple restaurant locations as needed, providing management coverage, training new managers, and helping locations improve operations and resolve performance issues.

• Hired, trained, and supervised employees while helping maintain consistent service standards.
• Created and managed staff schedules based on business needs, staffing levels, and employee availability.
• Organized daily staff assignments and made adjustments throughout the shift to keep operations running smoothly.
• Supported the General Manager with day-to-day restaurant operations and helped address staffing and operational issues as they came up.
• Maintained a clean, safe, and organized environment for both staff and guests.

• Managed budgets and financial performance, monitoring revenue and expenses closely.
• Structured internal operations and outlined policies and procedures.
• Identified opportunities for growth and expansion within market.
• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
• Planned layouts for optimum workflows and business results.
• Conducted periodic performance reviews to assess employee performance.
• Set prices or credit terms for goods or services based on forecasts or customer demand.
• Reviewed financial statements and activity reports to measure productivity or goal achievement.

• Managed the day-to-day operations of the car wash, including the detailing bay and wash line.
• Scheduled staff each week based on business needs and expected workload.
• Managed and trained employees on proper cleaning techniques, equipment use, and customer service.
• Oversaw vehicle quality checks to make sure cars were properly cleaned before being returned to customers.
• Looked for ways to improve workflow, reduce backlogs, and keep vehicles moving through the wash efficiently.
• Handled customer concerns and worked to maintain strong customer relationships and repeat business.
• Oversaw the use of cleaning and detailing products to ensure vehicles were cleaned and maintained to a high standard.
• Made day-to-day decisions to keep the business running efficiently and maintain service quality.

• Created schedules and maintained floor positioning and daily tasks.
• Made connections with customers in order to ensure satisfaction, expand customer base and raise revenues.
• Maintained daily product count and weekly orders.
• Kept employees satisfied and working hard through consistent training, mentoring, and support.
• Enhanced customer satisfaction by enforcing service-oriented policies.

Corporate Trainer – Tim Hortons

• Supported the opening of new Tim Hortons locations, working alongside corporate teams to prepare stores for successful launches.
• Trained and coached new management teams on daily operations, company standards, customer service, and leadership expectations.
• Trained and supported new employees to ensure they were prepared to work independently before and after store opening.
• Assisted with the launch of new locations in First Nations communities, helping management and staff become familiar with operational procedures and company expectations.
• Provided hands-on support during new-store openings, helping identify and resolve operational issues as they arose.
• Traveled to different locations as needed to support struggling stores, assist management teams, and provide additional training.
• Worked closely with corporate leadership to ensure new locations met operational, service, and training standards prior to launch.
• Helped develop and strengthen management teams by providing ongoing coaching, feedback, and support.

• Provided excellent customer service in a fast-paced dining environment.
• Managed guest orders accurately using restaurant point-of-sale system.
• Trained new servers on menu items and service protocols.
• Maintained cleanliness and organization of dining area throughout shifts.
• Upsold daily specials and beverages to enhance guest dining experience.