Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Westerbeek

Toronto,ON

Summary

Proven track record of enhancing operational efficiency and emergency response times at Toronto Police Service through meticulous attention to detail and strong problem-solving skills. Demonstrated ability to manage high-stress situations and streamline processes, achieving significant improvements in inter-departmental communication and coordination. Excel in teamwork and critical thinking, with a commitment to excellence in all professional endeavors. Professional communicator with deep expertise in coordinating and managing information flow. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Known for clear, effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Communications Operator

Toronto Police Service
07.2022 - Current
  • Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
  • Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
  • Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
  • Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
  • Streamlined communication processes for faster information exchange between departments and agencies.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Supported public safety operations during major events by coordinating resources and relaying vital information.

Administrative Assistant

PCL Construction
08.2020 - 04.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Liaised between clients and vendors and maintained effective lines of communication.

Parks Officer

Town Of Oakville
04.2021 - 10.2021
  • Improved park safety through regular patrols, hazard identification, and risk mitigation measures.
  • Facilitated communication between different departments including maintenance crews or law enforcement agencies during critical situations.
  • Maintained accurate records related to daily activities performed on-site; including but not limited to inspections conducted or interactions with visitors.
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.

Warehouse Order Selector

Gambles Ontario Produce Inc. Distribution Centre
09.2019 - 08.2020
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.

Forklift Operator

Costco
10.2016 - 12.2018
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Customer Service Representative

Tim Hortons
09.2013 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

Humber Institute of Technology And Advanced Learning
Toronto, ON

Police Foundations Diploma - Law And Justice Studies

Humber Institute of Technology And Advanced Learning
Toronto, ON
04.2020

Skills

    Strong attention to detail

    Empathy and patience

    Cross-cultural communication

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Multitasking

    Critical Thinking

    Active Listening

    Adaptability and Flexibility

    Decision-Making

Languages

English
Native or Bilingual

Timeline

Communications Operator

Toronto Police Service
07.2022 - Current

Parks Officer

Town Of Oakville
04.2021 - 10.2021

Administrative Assistant

PCL Construction
08.2020 - 04.2022

Warehouse Order Selector

Gambles Ontario Produce Inc. Distribution Centre
09.2019 - 08.2020

Forklift Operator

Costco
10.2016 - 12.2018

Customer Service Representative

Tim Hortons
09.2013 - 10.2016

Humber Institute of Technology And Advanced Learning

Police Foundations Diploma - Law And Justice Studies

Humber Institute of Technology And Advanced Learning

Similar Profiles

CREATE PROFILE
Steven Westerbeek