STEVEN TOJI

ANAHEIM

Summary

Qualified inside sales with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.

Overview

years of professional experience

Work History

Inside Sales Representative

Gahahl Lumber

02.2025 - Current

Developed and maintained relationships with clients to drive product sales and customer satisfaction.
Utilized software to track sales leads, manage client interactions, and streamline communication.
Conducted market research to identify potential customers and assess competitive landscape for targeted outreach.
Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Set up new accounts, established customer credit and set up payment methods.

General Manager

Seabreeze Siding & Window Co.

09.2010 - 03.2024

Directed operational strategies to enhance production efficiency and improve project timelines.
Oversaw budget management, ensuring alignment with financial targets and resource allocation.
Implemented quality control processes, resulting in enhanced product standards and customer satisfaction.
Led cross-functional teams to streamline workflow and optimize resource utilization across departments.
Analyzed market trends to inform strategic decisions, positioning company competitively within the industry.
Cultivated strong relationships with suppliers and contractors, enhancing collaboration and service delivery efficiency.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Skills

Attention to detail
Exceptional customer service
Relationship development
Superior organizational skills
Upselling and cross selling
Customer relationship management

Email and phone etiquette
Organized and efficient
FLUENT IN (English/Spanish)
Multitasking
Processing payments
Decision-making