STEVEN TENG
Outremont,QC
Summary
Highly motivated and dedicated professional with a history of excellence driven by a strong work ethic and independent learning. Adaptable and resourceful, I excel in dynamic settings, consistently surpassing expectations. Committed to continuous improvement, I eagerly master new skills to enhance project success and team performance
Overview
9
9
years of professional experience
Work History
Insurance Solutions Client Care
Canada Life
04.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Manager
Imadake Izakaya, Miss Wong, Le B38
01.2015 - 01.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Kept events on schedule by managing deadlines and adjusting workflows.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for mid/large projects.
- Accomplished multiple tasks within established timeframes.
- Implemented cost-saving measures by negotiating favorable contracts with suppliers, reducing overall expenses without compromising quality.
- Managed budgetary constraints while maintaining high quality standards for all products under coordination.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Streamlined inventory management for optimal stock levels and reduced waste.
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Critical Thinking
- Flexible and Adaptable
- Deadline-oriented
- Inventory Control
- Purchasing and procurement
- Client rapport
- Client Relationship Building
- Strong multitasking
Languages
English
Native or Bilingual
Français
Native or Bilingual
Timeline
Insurance Solutions Client Care
Canada Life
04.2024 - Current
Manager
Imadake Izakaya, Miss Wong, Le B38
01.2015 - 01.2024