Steven Tankka
San Diego
Summary
Motivated and results-driven professional with a strong background in customer service, appointment setting, and retail operations. Recognized as a top performer in multiple bi-annual reviews for exceeding expectations in customer satisfaction and team collaboration. Skilled in lead generation, relationship-building, and managing inventory systems using tools like Excel. Adept at connecting with customers to create personalized experiences that drive loyalty and sales. Brings a growth mindset, strong communication skills, and a passion for delivering value to every interaction. Eager to contribute to a dynamic sales team and grow within a fast-paced, performance-driven environment.
Overview
10
10
years of professional experience
Work History
Crew Member
Trader Joes
04.2017 - Current
- Consistently recognized as a top performer, earning placement in the Top 5 Employees during two bi-annual performance reviews based on customer satisfaction, sales metrics, and team collaboration
- Proactively managed and optimized the store’s product order guide, ensuring inventory accuracy and availability of high-demand items, leading to increased customer satisfaction and improved sales flow
- Built and maintained strong relationships with regular customers by creating a personalized shopping experience, embodying a “neighborhood store” feel that fostered loyalty and repeat business
- Acted as a trusted point of contact for customer needs and inquiries, offering tailored recommendations that supported individual buying decisions and upselling opportunities
- Collaborated with cross-functional teams to identify product trends, implement promotional strategies, and contribute to store revenue growth through exceptional customer service and product knowledge
Appointment Setter
Sunder Solar
01.2022 - 07.2022
- Engaged with homeowners directly through door-to-door outreach to educate them on the benefits of solar energy solutions and qualify potential leads based on homeownership, roof viability, and utility usage
- Scheduled in-home or virtual consultations for the solar sales closer by building rapport quickly, handling objections with professionalism, and clearly communicating the value of solar savings
- Collaborated closely with sales representatives and territory managers to relay qualified lead information, optimize outreach strategies, and ensure a seamless handoff for closing opportunities
Pro Shop Attendant
Simi Hills Golf Course
03.2015 - 12.2016
- Coordinated with grounds crew and golf staff to manage pace of play, update tee sheets in real-time, and ensure smooth day-to-day operations across the course
- Handled daily transactions and maintained accurate records of sales and inventory using Excel to track stock levels, monitor best-selling items, and support reordering decisions
Education
Associate of Arts - Kinesiology
Moorpark College
Moorpark, CA01-2013
Skills
- Customer Relationship Management
- Sales Communication
- Inventory & Order Management
- Adaptability & Problem Solving
- Lead Generation & Qualification
- Results-Driven Mindset
Timeline
Appointment Setter
Sunder Solar
01.2022 - 07.2022
Crew Member
Trader Joes
04.2017 - Current
Pro Shop Attendant
Simi Hills Golf Course
03.2015 - 12.2016
Associate of Arts - Kinesiology
Moorpark College
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