Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Szwetz

Summary

Extremely hardworking manager with 36 years of experience working in high-volume locations, driving sales growth and ensuring exceptional customer service. Proven track record in developing and implementing successful marketing initiatives, managing inventory, and training staff. Skilled in business development, restaurant operations, and leadership.

Overview

36
36
years of professional experience

Work History

Owner/Franchisee

Extreme Pita
08.2009 - 10.2024
  • Company Overview: Extreme Pita at 4323 Rochdale Blvd in Regina for over 15 years building it up to be a very profitable and successful location
  • Extreme Pita at 4323 Rochdale Blvd in Regina for over 15 years building it up to be a very profitable and successful location
  • Throughout the years we saw many challenges including increased competition building around us and of course the COVID-19 pandemic that hit the food industry hard for over a year
  • Through all these challenges, we kept going and was happy to say I gave it my all right to the day we transferred to the new owners
  • Extreme Pita at 4323 Rochdale Blvd in Regina for over 15 years building it up to be a very profitable and successful location

Business Development Manager

MTY Group - Extreme Pita
07.2017 - 03.2020
  • District manager - BDM of 29 Extreme Pita locations in Saskatchewan, Edmonton area, BC, Whitehorse and Winnipeg
  • Monitor franchise operations within their defined areas to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness standards
  • Protect the brands equity and value through ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, trademark protection and brand standards
  • Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality
  • Monitor and ensure total store 'Service Excellence' including guest courtesy standards are met; implement corrective action and follow up as required
  • Determine financial status of each franchise operation
  • Provide advice and counsel using approved brands systems and tools for the betterment of the financial health of the franchise operation
  • Establish sales and operating budget for assigned areas
  • Optimize sales goals versus budget and prior year, including the monitoring/execution of National, Cooperative and local marketing programs
  • Manage assigned store requirements for new product rollouts/procedures
  • Establish and effectively manage business partner relationships with/between franchisees, corporate staff, and vendors
  • Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees
  • Assist franchisees in executing Human Resource and Training plans and programs as required in order that all restaurants stay current in their execution of the programs
  • Conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and area related training initiatives
  • Effectively and successfully manage the restaurant openings in assigned areas
  • I would travel monthly to the locations in Saskatchewan, semi-annually to the Edmonton area and Winnipeg, and annually to BC and Whitehorse
  • While fulfilling my role as the BDM, I was still the franchisee of the Extreme Pita on Rochdale making sure day-to-day operations were high quality

Training Manager - National rollout of BSM course

McDonald's
09.2008 - 04.2009
  • Myself and a group of 3 other managers from McDonald's in Canada met together in Toronto for a week to come up with a new training course for shift managers called BSM - Basic Shift Management
  • Once we got the whole course put together we would travel out to a city in Canada and teach the program to about 20 shift managers and 2 area consultants
  • At the end of the week we would hold a final exam and graduation for the participants
  • We would then book the next training of more managers in the same area a few months later, but this time the 2 consultants would teach the course to the 20 new managers, and we would have to certify them so they could teach the course moving forward
  • This job took me from Nanaimo, BC to Gander, NF with many stops in the middle

Restaurant Manager

McDonald's
09.2006 - 08.2008
  • Ensure smooth and efficient operation of the restaurant
  • Supervise and train restaurant staff
  • Implement and maintain McDonald's standards of quality, service, and cleanliness
  • Manage inventory, ordering, and stock control
  • Ensure compliance with health and safety regulations
  • Handle customer complaints and resolve issues
  • Monitor financial performance and implement strategies to increase profitability
  • Create and implement marketing initiatives to attract

General Manager

Wendy's
07.1999 - 08.2006
  • Company Overview: This was a very transient location so besides the local employees, training had to be top notch to ensure the employees got the best training in the fastest amount of time as the average employee was only there for 6 months
  • Managed day to day operations of a very high volume location
  • Understand that growth is as much about people as it is about dollars
  • Inspire team members to go above and beyond
  • Ensure every item served is Wendy's quality
  • Keep the Wendy's spirit alive in the restaurant
  • Help every team member advance by developing their skills
  • Create a Team of customer-oriented, highly productive employees
  • This was a very transient location so besides the local employees, training had to be top notch to ensure the employees got the best training in the fastest amount of time as the average employee was only there for 6 months

Restaurant Manager

McDonald's
05.1995 - 07.1999
  • Managed day-to-day operations of one of the busiest McDonald's in Canada
  • We had close to 100 employees with up to 25 crew members working at a time during the busy periods in the day, making sure that everyone knew their responsibilities so we could push the guests through efficiently in a pleasant and timely manner

Restaurant Manager

McDonald's
06.1988 - 05.1995
  • This was my first job and I worked my way up from team member-crew trainer-crew chief-swing manager-2nd Asst Manager-1st Asst Manager-Restaurant Manager in just over 4 years
  • Hardwork and motivation got me to the position of Restaurant Manager
  • With each promotion in the management, you would have to go through a course binder for training for that position and end with a week at the University of Hamburgerology in Vancouver, BC going through what we learned at the level with a final exam and graduation on the last day
  • This high intensity training set me up to be successful in the industry to this day

Education

High School Diploma -

Weyburn Comprehensive High School
Weyburn, SK
06-1990

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business management
  • Staff management
  • Business development

Languages

English
Full Professional

Timeline

Business Development Manager

MTY Group - Extreme Pita
07.2017 - 03.2020

Owner/Franchisee

Extreme Pita
08.2009 - 10.2024

Training Manager - National rollout of BSM course

McDonald's
09.2008 - 04.2009

Restaurant Manager

McDonald's
09.2006 - 08.2008

General Manager

Wendy's
07.1999 - 08.2006

Restaurant Manager

McDonald's
05.1995 - 07.1999

Restaurant Manager

McDonald's
06.1988 - 05.1995

High School Diploma -

Weyburn Comprehensive High School

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Steven Szwetz