Steven Subroto
Vancouver,British Columbia
Summary
Experienced server with a proven track record of enhancing guest experiences through attentive service and efficient multitasking. Strong ability to maintain high standards of cleanliness and organization in fast-paced environments. Collaborative team player committed to fostering a positive atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Server
Din Tai Fung
Vancouver, British Columbia
04.2025 - Current
- Trained and onboarded new employees, ensuring adherence to service standards and operational procedures.
- Submitted daily floor reports detailing service flow, team performance, and trainee progress.
- Mediated interpersonal conflicts among staff to maintain a positive work environment.
- Resolved guest complaints promptly while upholding high customer satisfaction standards.
Barista/Bartender/Server
Jam Cafe
Downtown, Vancouver, BC
04.2023 - Current
- Managed high volume of customer phone inquiries and drink orders, ensuring exceptional service standards under pressure.
- Assisted on the floor during staffing shortages to maintain seamless operations and customer satisfaction.
- Collaborated with store manager to adjust staffing levels, optimizing labor costs during fluctuating business demands.
Server & Expo
OEB Breakfast Co
Yaletown, Vancouver, BC
03.2022 - 05.2023
- Managed customer phone inquiries and prepared multiple drink orders during peak hours to ensure prompt service.
- Trained newly hired junior servers, fostering a supportive environment while ensuring adherence to procedures.
- Customized food orders and recommended daily specials, increasing transaction totals through strategic upselling techniques.
Server/Host
Kinton Ramen
UBC, Vancouver, BC
11.2021 - 03.2022
- Enhanced sales by promoting the set menu and daily specials, and offering personalized menu recommendations tailored to customer interests.
- Ensured all dishes were delivered to guest tables fresh and well-presented, maintaining high standards of food quality and presentation.
- Efficiently attended to customer needs and resolved complaints promptly, ensuring minimal disturbance to other guests, and enhancing the overall dining experience.
Education
Master of Business Adminstration (MBA) -
University Canada West
Vancouver, BC07-2023
Bachelor of Arts - Digital Film And Television
Limkokwing University
Cyberjaya, Malaysia07-2015
Timeline
Lead Server
Din Tai Fung
04.2025 - Current
Barista/Bartender/Server
Jam Cafe
04.2023 - Current
Server & Expo
OEB Breakfast Co
03.2022 - 05.2023
Server/Host
Kinton Ramen
11.2021 - 03.2022
Master of Business Adminstration (MBA) -
University Canada West
Bachelor of Arts - Digital Film And Television
Limkokwing University
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