Steven Subject
Information Technology Professional
Wingham,ON
Summary
Dynamic Information Technology Professional committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work History
ERP Analyst /IT Systems Administrator
Benshaw Controls Canada
Listowel, Ontario
03.2022 - 02.2023
- Taught end users to navigate ERP system by developing and presenting training sessions for 340 employees across 4 continents.
- Aided marketing initiatives by contributing technical and marketing content.
- Coordinated data conversion with internal and customer resources.
- Assisted in implementation of new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Re-engineered and re-imaged existing computer systems to promote ease-of-use and improve system security.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Delivery Driver
Home Hardware Building Center
Listowel, ON
07.2019 - 01.2020
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed records of deliveries and money received from customers.
Sales and Leasing Consultant
Victoria Star Motors
Kitchener, ON
05.2017 - 06.2019
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Demonstrated products and specific features at customer locations and special events.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Control Room Operator / Production Lead Hand
Molesworth Farm Supply
Molesworth, ON
10.2011 - 03.2016
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Identified and eliminated numerous bottlenecks in production sequence which resulted in 50% increase in production.
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Tested samples of oil, water and electrolytes to assess conformance with strict operating tolerances.
- Completed daily inspections and tests on plant equipment and documented findings.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
Ingredient Freezer Operator
Campbell Soup Company
Listowel, ON
05.1992 - 05.2009
- Worked effectively in fast-paced environments.
- Received Presidents award for loss prevention initiative saving approximately $300,000 ingredients from spoilage while preventing sanitation issues.
- Resolved problems, improved operations and provided exceptional service.
- Successfully operated heavy equipment such as forklifts, Sky Jack and transport trucks.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma in Information Technology Professional - Information Technology
08.2020 - 07.2022
Skills
Network security systems
IT systems implementation
Systems monitoring
Lean manufacturing and quality systems
MRP and ERP systems
Timeline
ERP Analyst /IT Systems Administrator - Benshaw Controls Canada
03.2022 - 02.2023
TriOS College - Diploma in Information Technology Professional, Information Technology
08.2020 - 07.2022
Delivery Driver - Home Hardware Building Center
07.2019 - 01.2020
Sales and Leasing Consultant - Victoria Star Motors
05.2017 - 06.2019
Control Room Operator / Production Lead Hand - Molesworth Farm Supply
10.2011 - 03.2016
Ingredient Freezer Operator - Campbell Soup Company
05.1992 - 05.2009