Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Schuster

San Diego,CA

Summary

I've always been a hard worker, that's eager to learn and improve. I started working in high school, and haven't had many (or any) extended periods without work since. Most of my work experience has been in the food service industry; and specifically with a company called Jimmy John's. I started working for Jimmy John's as a delivery driver in high school. From there, I worked just about every position up the ladder; including with other companies, at various times. But always in the food service industry. In 2012, I moved to Las Cruces, NM to work for a Jimmy John's franchise. I quickly became the General Manager of the highly successful, and profitable, store that the franchise owner and I had built from the ground up. My proudest professional accomplishment was when this store was approved, by our corporate office, to be an Apprenticeship store. Which meant that Jimmy John's had approved me specifically, as the General Manager, to be a Mentor to people in the organization that had recently attained certain higher level positions. Later, my Jimmy John's tenure culminated with attaining the Area Manager position with this JJ's franchise; now in Las Cruces and El Paso, Texas. In 2022, I left that position and moved to California. I wanted a fresh start both in careers and location. I started my California, and real estate journey in Orange County. I worked as a 1099 "Asset Manager" with Journey Investments/ INC Real Estate. As an AM, it was my job to find and acquire investment properties that were great deals, primarily from the MLS. To achieve this, I made lots of phone calls to agents, analyzed the comps, drove the neighborhoods, viewed the properties, reached out to any relevant entities (LADBS, local landscaping companies, etc.), and placed a value on the property to ultimately determine how much our company could pay for it. I learned how to properly value homes based on market analysis combined with how much rehab work was needed. While working at Journey, I took the required courses to obtain my real estate sales person's license. Once I completed that curriculum, I passed my final exam and obtained my license. This is when I moved to San Diego and began working as a traditional Realtor, with my current brokerage and team- The Whissel Realty Group.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Realtor

The Whissel Realty Group
04.2024 - Current
  • Conduct thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Expand client base through effective prospecting techniques and referrals from satisfied customers.
  • Deliver exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Generate leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Develop strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Assist clients in navigating complex financial transactions, ensuring a smooth process from start to end.

Asset Manager

Journey Investments
03.2023 - 01.2024
  • Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
  • Negotiated contract terms with brokers and buyers to achieve net sale proceeds above 13%.
  • Appraised potential acquisitions based on title and deed restrictions, property liens, rehabilitation budgets, closing costs and projected resale values.

Sandwich Maker/Delivery Driver

Jimmy John's
10.2022 - 04.2023
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Greeted guests, promoted specials and took orders.
  • Documented customer orders and conveyed special requests to kitchen staff.

Area Manager

Jimmy John's
07.2015 - 07.2022
  • Supervised 20+ managers across five different locations , maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Managed inventory and reduced shrinkage by 4% through detailed monitoring of daily operations and stock.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Transformed underperforming teams into productive, profitable teams.
  • Reduced turnover 25% by enhancing training, motivation and engagement strategies with all employees.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Barback

CMT Ventures
02.2015 - 06.2015
  • Delivered food to customers at bar and tables.
  • Replaced empty kegs and soda syrups.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Restocked ice, condiments and snacks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted wait staff with timely food delivery and guest requests.

General Manager

Jimmy John's
11.2012 - 01.2015
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

General Manager

Jimmy John's
04.2009 - 04.2011
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Education

High School Diploma -

Centennial High School
Champaign
09.1999 - 05.2003

Some College (No Degree) - General Studies

University of Colorado At Boulder
Boulder, CO
05.2001 -

Some College (No Degree) - General Studies

Parkland College
Champaign, IL
05.2001 -

Skills

  • Interviewing/ Hiring

  • Training Staff

  • Customer Service

  • Cost Control

  • Human Resource Issues

  • Communication

  • General Leadership

  • Cash Handling

  • Effective multi-tasking

  • Inventory organization

  • Property appraisals

  • Good Telephone Etiquette

  • Statistical analysis

Certification

Management Certification

Timeline

Realtor

The Whissel Realty Group
04.2024 - Current

Real Estate Salesperson's License

01-2024

Asset Manager

Journey Investments
03.2023 - 01.2024

Sandwich Maker/Delivery Driver

Jimmy John's
10.2022 - 04.2023

Area Management Certification

03-2016

Area Manager

Jimmy John's
07.2015 - 07.2022

Barback

CMT Ventures
02.2015 - 06.2015

General Manager

Jimmy John's
11.2012 - 01.2015

Management Certification

08-2009

General Manager

Jimmy John's
04.2009 - 04.2011

Some College (No Degree) - General Studies

University of Colorado At Boulder
05.2001 -

Some College (No Degree) - General Studies

Parkland College
05.2001 -

High School Diploma -

Centennial High School
09.1999 - 05.2003
Steven Schuster