Steven Saumier
Ottawa
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
11
11
years of professional experience
Work History
Operations Manager & Operator
JB Towing & Recovery INC
09.2020 - Current
- Established quality control protocols to ensure service excellence and customer satisfaction.
- Coordinated logistics for towing operations, reducing delays and enhancing service reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
Heavy Tow Truck Operator
C&C Transportation
09.2017 - 09.2020
- Operated tow trucks to safely transport vehicles from accident scenes and breakdowns.
- Assessed vehicle conditions and determined appropriate towing methods for safe recovery.
- Communicated effectively with dispatch and clients to coordinate timely response services.
- Maintained accurate records of towing operations and service times for compliance reporting.
Tow Truck Driver
JB Towing & Recovery Inc
03.2015 - 09.2017
- Operated tow trucks to respond to roadside assistance requests efficiently.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Education
High School Diploma -
Ecole Catholic Secondaire L'Escale
Rockland, ON06-2017
Skills
- Team leadership
- Operations management
- Customer service
- Staff training
- Health and safety compliance
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager & Operator
JB Towing & Recovery INC
09.2020 - Current
Heavy Tow Truck Operator
C&C Transportation
09.2017 - 09.2020
Tow Truck Driver
JB Towing & Recovery Inc
03.2015 - 09.2017
High School Diploma -
Ecole Catholic Secondaire L'Escale