Steven Santala-Martin (PMP)
Toronto,ON
Summary
IT consultant professional prepared for challenges in the field. Proven ability to enhance system efficiency and support client needs through innovative solutions. Reliable team player with a keen focus on collaboration and adaptability, demonstrating strong problem-solving and analytical skills. Experienced with implementing IT solutions that streamline operations and improve system performance. Utilizes technical expertise to provide effective troubleshooting and support—knowledge of working collaboratively with teams to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate IT Consultant
Waywa
06.2020 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted thorough assessments of client IT infrastructure, recommending upgrades and improvements when necessary.
- Trained junior consultants on industry best practices while providing guidance on complex technical challenges.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
- Managed vendor relationships, negotiating contracts for cost-effective procurement of hardware, software, and services.
- Championed the adoption of agile methodologies within the organization, enhancing project delivery speed without compromising quality.
- Enhanced client satisfaction with timely delivery of IT solutions tailored to their unique needs.
- Developed clear specifications for project plans using customer requirements.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
IT Consultant
JTR Solutions
02.2015 - 04.2020
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Education
Ontario College Graduate Certificate - Project Management
Durham College
Oshawa, ON06-2014
Bachelor of Science - Computer Science
Ontario Tech University
Oshawa, ON05-2010
Skills
- Business analysis
- Incident management
- IT governance
- IT risk management
- Software development
- Cybersecurity
- Project management
- Data analytics
- Project planning and development
- Team collaboration
- Client relations
- Schedule management
- Scope management
Languages
French
Native or Bilingual
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Associate IT Consultant
Waywa
06.2020 - Current
IT Consultant
JTR Solutions
02.2015 - 04.2020
Ontario College Graduate Certificate - Project Management
Durham College
Bachelor of Science - Computer Science
Ontario Tech University
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