Steven Saephanh
San Francisco
Summary
Dynamic manager with a proven track record at The MATS, enhancing workflow efficiency and team performance through strategic process improvements. Skilled in customer relationship management and problem-solving, I excel in training staff and implementing operational strategies that drive productivity and elevate service quality.
Overview
14
14
years of professional experience
Work History
Manager
The MATS
Daly City
12.2019 - Current
- Developed operational strategies to improve workflow efficiency and productivity.
- Oversaw staff training programs to ensure compliance with company standards.
- Implemented process improvements to streamline daily operations and reduce delays.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed social media accounts.
- Taught Jiu Jitsu and Muay Thai classes.
Senior Representative
GrubHub
San Francisco
10.2017 - 11.2019
- Collaborated with cross-functional teams to enhance customer satisfaction.
- Trained and mentored junior representatives on best practices.
- Entered data into company databases accurately and efficiently.
- Verified information for discrepancies and corrected errors promptly.
- Conducted regular audits of data to ensure consistency and accuracy.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
Senior Representative
Eat24
San Francisco
01.2014 - 10.2017
- Assuring quality of menus for new and existing restaurants
- Providing service to restaurant owners
- Processing requests from restaurants around the nation
- Updating, reviewing, and improving menus
- Trained and mentored junior representatives on best practices.
- Collaborated with cross-functional teams to enhance customer satisfaction.
- Implemented process improvements to streamline workflow efficiency.
Photographer
Mike Chan Photography
Elk Grove
08.2013 - 10.2017
- Photographed special events, parties, and portraits.
- Set up lights, backdrops, and props for shoots and events.
- Captured high-quality images for various events and client needs.
- Coordinated with clients to understand their photography preferences and requirements.
- Managed equipment setup and lighting for optimal shooting conditions.
- Consult with clients to understand their needs and preferences for a photo shoot.
Customer Service/Social Media
Instacart
San Francisco
10.2012 - 01.2013
- Completing customer orders with the utmost care and attention to detail
- Delivering customer items in a timely and efficient manner
- Creating original content for social media outlets such as Facebook and Twitter
- Handling customer concerns and issues and finding the most effective solution
Supervisor
UPS
San Francisco
12.2011 - 07.2012
- Managing daily operations in the pre-load area and provide a safe work environment for staff
- Maintaining accurate and timely communications with other supervisors and managers
- Supervising a team of five or more to meet and exceed daily forecasted goals
- Resolving any problems that occurred
- Meeting and exceeding daily goals in a fast-paced environment
Education
Bachelor of Science - Business Management
SAN FRANCISCO STATE UNIVERSITY
San Francisco01.2009
Skills
- Microsoft Office
- Salesforce
- Phone experience
- Attention to detail
- Teamwork
- Task coordination
- Management collaboration
- Multitasking
- Project management
- Process improvement
- Social media management
- Customer relationship management
- Data entry accuracy
- Quality assurance
- Problem solving
- Verbal and written communication
- Customer service
- Decision-making
- Marketing
- Sales techniques
- Relationship building
Related Experience
- Proficient in Microsoft Office, Salesforce, customer care, phone experience
- High attention to detail
- Successfully working in teams and coordinating tasks
- Working with all levels of management
- Meticulous attention to detail
- Experience with handling multiple tasks and projects simultaneously
Timeline
Manager
The MATS
12.2019 - Current
Senior Representative
GrubHub
10.2017 - 11.2019
Senior Representative
Eat24
01.2014 - 10.2017
Photographer
Mike Chan Photography
08.2013 - 10.2017
Customer Service/Social Media
Instacart
10.2012 - 01.2013
Supervisor
UPS
12.2011 - 07.2012
Bachelor of Science - Business Management
SAN FRANCISCO STATE UNIVERSITY