Steven Rodriguez
Los Angeles
Summary
Dynamic professional with extensive experience in logistics and customer service, notably at HEB, where I enhanced sales through strategic merchandising. Proficient in inventory control and data analysis, I excel in problem-solving and team leadership, ensuring operational efficiency and exceptional client satisfaction. Committed to delivering results and fostering positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction Laborer
Workwhile
Houston
08.2023 - Current
- With the help of the app Workwhile, Ive found employment at sizable events or venues that require extra help with a variety of tasks, depending on what your manager requires of you. These are the things I was responsible for doing while I was employed by these companies.
- 5 STAR Event Services- Served as a guard In charge of greeting talent and thoroughly inspecting vehicles for additional occupants for proper verification before entering the venue for safety reasons, the posts were situated at two different locations within the working talent parking area. After the main stage talent arrived, our crew escorted the talent to the main stage, where we were positioned to keep the crowd control visuals in case anyone needed assistance.
- P.L. Marketing- I was hired by a third-party company to work with Kroger's night crew, stocking back inventory before moving on to new stock. Because of my prior experience working with H-E-B, I found this job to be quite simple.
- Upstage Center, Inc. - Served as a stagehand loading and unloading the audio, video, and lighting equipment from trucks used for the stage production of the concert; hanging and setting up the equipment. Stage construction and dismantling.
- REEF Parking Houston - Worked at the University of Houston during football season at a variety of locations around the stadium, directing traffic to the appropriate parking lots, collecting payments for game restaurant tickets, and escorting donor guests to their designated seats, which corresponded to their parking number.
Pool Attendant
San Luis Resort
Webster
10.2024 - 03.2025
- Escort guests to pool lounges, assisting guests with requests, distributing amenities throughout the day, and maintaining deck cleanliness.
- Provide a service or assistance to meet the needs of a guest, client or customer.
- Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
- Gives basic instructions on recreational equipment as requested by guest.
- Collects soiled linens and replenishes area with fresh supplies.
- Knowledgeable of all facilities available to guest.
- Take and deliver drink orders promptly and accurately while providing recommendations on specialty cocktails and other beverages.
- Engage with customers, anticipating their needs and preferences.
- Ensure accuracy in taking and delivering orders.
- Verify guest identification for age-restricted purchases.
Shipping and Receiving Agent
Great Wolf Lodge
Webster
09.2024 - 03.2025
- Confirm receipt of shipment and ensure product count matches that of purchase orders, keeping accurate records and communicating with vendors regarding any discrepancies or issues.
- Communicate to management via teams, outlook and Excel spreadsheets to keep everyone updated on incoming merchandise.
- Ensure all internal and external ticketing is complete.
- Review damages to determine what should be marked out of stock and list all product to be marked out of stock on damage form.
- Determine that all product in stockroom has been redlined.
- Participate in the inventory process by preparing the stockroom, pre-counting product(s), and preparing zone maps & tags.
- Prepare stockroom for inventory.
- Interface with accounting and auditors during outside audited inventory.
- Help ensure cleanliness of retail storerooms and workspaces by keeping clear of all boxes; taking all trash from these areas to the dumpster, breaking down all boxes for disposal, vacuuming and washing floors as required.
Senior Production Associate
Youcustomizeit.com
Pearland
06.2022 - 09.2023
- As the department head of printing, my responsibilities included overviewing artwork clients submitted to have personalized on a variety of sublimation products.
- Examining clients artwork for mistakes, trademark alerts, and detail modifications was top priority for quick resolutions clients were reached out to via email/phone call in order to make sure the customer was satisfied with finished product.
- Completed files were transferred across multiple computers stationed throughout the wear house and printed on fabric or other materials using industrial-sized printers that worked with the files.
- Files would then need to be downloaded into an internal system that was designed in-house. This system's calibration and quality settings allowed files to be extracted and printed at better quality levels.
- During that waiting period, inventory that matched the clients' artwork was gathered and made ready to be diligently inserted onto various items to create the final product. The printed artwork was individually manufactured by hand.
Dry Grocery Stocker
HEB
Alvin
11.2020 - 06.2022
- Dairy/Grocery Lead.
- Made customer connections and brought in new popular items to build department sales.
- Analyzed dairy sales, made orders on best sellers to meet the needs of organizations that consumed products in bulk.
- Merchandiser/ Projects with management on strategies to promote grocery sales by presentation of certain sales products on sales floor.
- Multi tasked in a fast-paced environment.
- Operated electric jack/straddle jacks.
- Organize grocery warehouse/dairy cooler.
Assistant Manager
Channel Control Merchants
Pasadena
03.2018 - 11.2020
- Communicate with clients and evaluate their needs.
- Assist the Store Manager in planning and implementing strategies to better the shoppers experience.
- Supervise and motivate staff to perform their best.
- Making customer connections and creating loyal, returning customers.
- Operated pallet jacks.
- Stocking merchandise.
- 2 years of customer service experience.
Education
San Jacinto Community College
Pearland, TX08.2025
High school diploma -
Pasadena Memorial High School
Pasadena, TX05.2018
Skills
- Assembly and logistics
- Pallet jack and forklift operation
- Microsoft Office suite
- Communication skills
- Data analysis and analytics
- Production planning and scheduling
- Sales and customer service
- Inventory control and management
- Heavy lifting and materials handling
- Leadership and team building
- SEO and digital marketing
- Social media management and engagement
- Problem-solving and critical thinking
- Dependability and reliability
- Administrative support and clerical tasks
Certification
Driver's License, Non-CDL Class C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Pool Attendant
San Luis Resort
10.2024 - 03.2025
Shipping and Receiving Agent
Great Wolf Lodge
09.2024 - 03.2025
Construction Laborer
Workwhile
08.2023 - Current
Senior Production Associate
Youcustomizeit.com
06.2022 - 09.2023
Dry Grocery Stocker
HEB
11.2020 - 06.2022
Assistant Manager
Channel Control Merchants
03.2018 - 11.2020
San Jacinto Community College
High school diploma -
Pasadena Memorial High School
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