Steven Rodriguez
City Of Los Angeles
Summary
Detail-oriented technical support technician with strong troubleshooting and documentation skills. Proven experience in maintaining IT procedures and providing timely support across various systems, resulting in seamless operations and high user satisfaction. Exceptional customer support combined with technical expertise ensures consistent positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tesla
IT Field Support Technician
West Covina
02.2021 - 07.2025
- Delivered technical support through JIRA tickets and in-person interactions.
- Maintained comprehensive documentation for IT procedures using Confluence.
- Coordinated procurement of IT supplies and equipment with various vendors.
- Troubleshot system issues regarding network connectivity, software installation, configuration, and printing.
- Managed user accounts in Active Directory and Azure AD Connector efficiently.
IT Technical Support Specialist
DreamWorks Animation TV - NBC Universal
Burbank
05.2019 - 02.2021
- Provided specialized support for Linux-based systems, addressing server application issues.
- Delivered comprehensive technical support for animation software and hardware issues.
- Collaborated with IT teams to implement system upgrades and patches effectively.
- Conducted training sessions on new technology tools and software.
- Troubleshot network connectivity problems across departments to ensure seamless operations.
- Developed automation scripts for Linux-based system administration tasks using Bash and Python.
Apple Certified Mac Technician
National Aeronautics and Space Administration, NASA
Edwards
12.2016 - 05.2019
- Assisted customers with device setup, data transfer, and troubleshooting.
- Provided VIP and Executive with short SLA's
- Configured MDM deployment for various Apple hardware, such as MacBooks and iMacs using Jamf
- Performed system backups and restores per customer requests.
- Delivered remote support over VPN connections for users in remote locations.
Education
Bachelor of Science - Information Technology
California State University, Northridge
Northridge, CA06-2012
Skills
- Jamf
- Intune, AzureAD and Entra
- SCCM, Windows Autopilot
- Meraki, Aruba, vManage, Solarwinds
- Splunk, Grafana and Netbox
- Linux Administration
- Customer Support
- Project Management
- Effective Communication
- Documentation and Reporting
Affiliations
- Passionate about watching, playing, and attending soccer games.
- Like watching anime and hitting up conventions.
- Thrive on discovering new destinations and connecting with new faces.
Certification
- CompTIA Security+
- CompTIA Network+
- Microsoft Azure AD Certified
- Microsoft Intune Certified
Timeline
Tesla
IT Field Support Technician
02.2021 - 07.2025
IT Technical Support Specialist
DreamWorks Animation TV - NBC Universal
05.2019 - 02.2021
Apple Certified Mac Technician
National Aeronautics and Space Administration, NASA
12.2016 - 05.2019
Bachelor of Science - Information Technology
California State University, Northridge
Similar Profiles
Saravana Vel ASaravana Vel A
Panel Board Technician at Field Technician 4 Year and Sati InchargePanel Board Technician at Field Technician 4 Year and Sati Incharge
Sanil M TSanil M T
Safe Coolers at Field TechnicianSafe Coolers at Field Technician
LAURENT WOODYLAURENT WOODY
Auto Action Technology at Field TechnicianAuto Action Technology at Field Technician
Daniel MendezDaniel Mendez
Student Intern at LACSDStudent Intern at LACSD
Andre MathewsAndre Mathews
Production Assistant at "Shiftly"Production Assistant at "Shiftly"