Steven Robert Woon
San Francisco
Summary
IT Support Specialist with over 3 years of experience in end-user support and asset management. Expertise in managing inventory across multiple locations and resolving technical issues through multiple ticketing systems. Proficient in platforms including Google Workspace, Microsoft 365, JAMF, Intune, and Okta. Strong skills in data analysis, process optimization, and technical documentation creation.
Overview
8
8
years of professional experience
Work History
IT Support Consultant
Network Right
04.2022 - Current
- Provides technical support for Mac and Windows devices, and software issues across various platforms, such as Google Workspace, Okta, JAMF, Microsoft Suite, and Intune.
- Manages ticketing system to prioritize and resolve IT support requests efficiently.
- Collaborates with cross-functional teams to improve IT service delivery processes.
- Document technical procedures and user guides for future reference and training.
- Provides IT support and software deployment services across diverse technology environments for multiple organizations, including but not limited to Antora Energy, Voyage Foods, Ambient AI, Clearbit, and NewLimit.
Warehouse Retail Operations Supervisor
Fanatics Inc.
09.2018 - 04.2022
- Maintained internal documentation and records to ensure streamlined processing and delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Hardware In-house Technician
Sweet Memory IT Services
09.2017 - 09.2018
- Diagnosed and remediated technical issues, as well as repaired and restored a variety of devices to peak performance.
- Explained diagnostic findings to customers and outlined repair and service options.
- Streamlined data recovery processes and constructed a service plan appropriate to the degree of difficulty to minimize day-to-day downtime.
Education
Computer Engineering
Community College Of San Francisco
Skills
- Microsoft Office
- Windows Versions 7-11
- MacOS
- Discord
- Slack
- Google Workspace
- Intune
- JAMF
- Kandji
- Rippling
- Jira
- Atlassian
- Notion
- OKTA
- Inventory Management
- Zapier
Timeline
IT Support Consultant
Network Right
04.2022 - Current
Warehouse Retail Operations Supervisor
Fanatics Inc.
09.2018 - 04.2022
Hardware In-house Technician
Sweet Memory IT Services
09.2017 - 09.2018
Computer Engineering
Community College Of San Francisco