Steven Ridley
Montreal,Canada
Summary
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
20
20
years of professional experience
Work History
Freelance Photographer / Designer
Ridley's Studios
Montreal, QC
01.2015 - Current
- Designed menus and advertisements for local restaurants/bars.
- Photographed events, models, and commercial projects with professional-grade equipment.
- Showcased work at two Raw Showcase events.
- Coordinated and set up events throughout Montreal.Performed color correction/retouching for school photography.
- Edited images using Adobe Photoshop and Lightroom.
Remediation and Hazard Technician
HMRS
Ottawa, ON
01.2020 - 01.2025
- Conducted assessments of hazardous materials and pollutants in residential, commercial, and industrial sites.
- Removed hazardous materials (organic waste, asbestos, mold, contaminants) following safety protocols.
- Worked closely with clients to understand needs and provide tailored remediation solutions.
- Created and issued accurate, timely invoices and job estimates.
- Produced sketches/diagrams to illustrate remediation plans for client and team communication.
- Updated project documentation to ensure regulatory compliance.
- Trained new technicians on safety, regulations, and best practices.
Computer Technician / Color Collaborator
MPC Films
Montreal, QC
01.2019 - 01.2020
- Performed technical and administrative support for producers and artists.
- Resolved computer-related issues promptly to minimize downtime.
- Set up offices and production workstations.
- Calibrated monitor display settings for projects.
- Provided technical support for Disney and Legendary Pictures projects.
- Covid shutdown
Computer Technician / PSI Technician
Zimmer Biomet
Montreal, QC
01.2017 - 01.2019
- Maintained and optimized computer systems for 60+ employees.
- Increased MRI-to-3D model conversion output by 500%, streamlining workflows.
- Established and trained a PSI production center in Thailand.
- Diagnosed/resolved network challenges during a company merger.
- Collaborated on an office expansion plan with the site manager.
Line Cook & Social Media Content Creator
Mad Hatters Pub
Montreal, QC
01.2014 - 01.2019
- Prepared and plated high-quality pub dishes in a fast-paced kitchen.
- Streamlined kitchen operations for improved efficiency.
- Designed/published engaging social media content to boost engagement.
- Maintained inventory and ensured food safety compliance.
- Trained/mentored new staff members.
Photo Editor / Content Manager
MindGeek
Montreal, QC
01.2013 - 01.2015
- Managed multimedia projects, liaising between clients and internal teams.
- Maintained quality control standards to meet compliance and branding.
- Developed subscription growth metrics with the Creative Director.
- Directed creation/editing of web content with high technical standards.
- Approved color correction and retouching for images/videos.
- Contributed to high-profile campaigns (Playboy Online, Brazzers).Curated content for tube sites to maximize engagement.
Computer Technician / PSI Technician
CSC
Montreal, QC
01.2008 - 01.2013
- Provided IT support for desktops, networks, and servers.
- Documented work with TimeForce tracking and managed tickets.
- Administered Citrix and VMware infrastructures.
- Performed Active Directory administration (password resets, account unlocks).
- Troubleshooting laptops, desktops, servers, and NAS systems.
- Supported onboarding/training of new employees.
IT Support Agent
Ajilon Canada
Montreal, QC
01.2006 - 01.2008
- Provided desktop/network support for a diverse IT client base.
- Managed support tickets with TimeForce tracking tools.
- Maintained VMware/Citrix infrastructures.
- Performed Active Directory administration.
- Conducted first-level troubleshooting of hardware/software issues.
- Trained/mentored new IT support staff.
Education
Computer Science and Communications
P.A.C.C
Montreal, QC01.2006
Cinema and Communication
Dawson College
Montreal, QC01.2005
Skills
- Problem-solving
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Health and safety training
- Chemical handling
- Hydrogeology
- Hazardous waste management
- Photo editing
- Adobe photoshop
- Retouching and color correction
Languages
English
Native or Bilingual
Timeline
Remediation and Hazard Technician
HMRS
01.2020 - 01.2025
Computer Technician / Color Collaborator
MPC Films
01.2019 - 01.2020
Computer Technician / PSI Technician
Zimmer Biomet
01.2017 - 01.2019
Freelance Photographer / Designer
Ridley's Studios
01.2015 - Current
Line Cook & Social Media Content Creator
Mad Hatters Pub
01.2014 - 01.2019
Photo Editor / Content Manager
MindGeek
01.2013 - 01.2015
Computer Technician / PSI Technician
CSC
01.2008 - 01.2013
IT Support Agent
Ajilon Canada
01.2006 - 01.2008
Cinema and Communication
Dawson College
Computer Science and Communications
P.A.C.C