Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Rice

Nanaimo,BC

Summary

Dedicated customer service & labour worker with over 5.5 years of successful experience in Customer Service and Collections positions within TD and multiple construction/driving positions outside of the bank. Recognized consistently for performance excellence and contributions to success in aforementioned departments with deep understanding of procedures and policies. Strengths in inter-personal skills, problem solving and multi-tasking abilities backed by training throughout my career the with bank. Reliable labour worker comfortable handling physically demanding tasks across long shifts through problematic weather conditions. Able to juggle multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic.

Overview

9
9
years of professional experience

Work History

Truck Driver

Marwest Utility Services
Nanaimo, BC
05.2022 - Current
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Understood and followed oral and written directions.

Processing Technician

Tilray
Nanaimo, BC
06.2021 - 10.2021
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collected, tested and submitted samples according to quality control standards.

Customer Service Officer

TD Auto Finance
Nanaimo, BC
10.2015 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Reached out to customers after completed sales to suggest additional service or inquire on any needs or concerns with contracts.
  • Trained new staff on operating procedures, policies and overall product knowledge on products we provide.
  • Processed payments, updated balances and customer totals. Also; during pandemic months have been required to increase productivity in regards to processing deferrals/other requests that are in high demand due to financial strain felt across Canada.

Education

Level 1 First Aid -

St. Johns Ambulance
Nanaimo, BC
06.2019

Dogwood -

NDSS
Nanaimo, BC
06.2012

Skills

  • Critical Thinker
  • Computer Skills
  • Team worker
  • Conflict Resolution
  • Punctual
  • Security Screening
  • Physically fit
  • First-aid Certified (Level 1)
  • Code 20 endorsement for Class 5 License (heavy trailer)

References

Wyatt Bilton - Direct Foreman

Marwest Utility Services

250-714-9722

Jenna Robinson - Site Quality Project Coordinator

Tilray

250-739-0650

Benny Bradbury - Team Manager of Customer Service

TD Auto Finance

250-668-3700

Heather O'Handley - Team Manager of Customer Service

250-713-1274

Timeline

Truck Driver

Marwest Utility Services
05.2022 - Current

Processing Technician

Tilray
06.2021 - 10.2021

Customer Service Officer

TD Auto Finance
10.2015 - 09.2021

Level 1 First Aid -

St. Johns Ambulance

Dogwood -

NDSS

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Steven Rice