Summary
Overview
Work History
Education
Skills
References
Timeline
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Steven Reid

Steven Reid

Penetanguishene,ON

Summary

Proficient Installer/Trainer offering 10+ years of experience installing equipment for commercial and residential facilities, focused on customer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing, repairing issues and installing new systems. Extensive understanding of safety protocols for general construction and carpentry.

Overview

18
18
years of professional experience

Work History

Bell Smart Home Security, Bell TV Installer/Trainer

The Installation Group
Penetanguishene, ON
03.2015 - Current
  • Ladder safety, working at heights, small spaces, all climates
  • Maintaining a Company Fleet Van, Navigation and road safety
  • Develop/Maintain the highest Customer experience
  • Repair, Install and assessing work area for technical improvements
  • A/B testing, CRM tools, SQL, X-Functional across the board.

Technical Solutions

Bell Canada
Mississauga, ON
01.2007 - 02.2015
  • Hardware install, driver support, software updates, advanced troubleshooting for workstations, handhelds and other peripherals, CSR, SQL, TCP/IP, Networking
  • Advanced in 3 different departments and completed multiple training certifications
  • Assisted in testing and implementing new software designed to provide control and maintain the company’s internal functionality, X-Functional, UX, GTS
  • Floor walking during implementation to train, document and compile employee feedback.

English Instructor/Voice Coordinator

The Nova Group, Fukuoka, Japan
08.2024 - 08.2024
  • Developed a filing system to organize student records for files to be located quickly and updated accordingly
  • Problem solving in a new country, communication building
  • Traveled across Japan working in different schools which enhanced my problem solving skills and improved my abilities to conquer complex situations.

Education

Business Marketing

Fanshawe College of Applied Arts And Technology
London, ON
06-2005

Design Foundations

Humber College
Toronto, ON
06-2003

Skills

  • Power Tools, Ladder safety, working at heights (Fall arrest Certification), Trainer
  • Telecom Call Center, email systems, Graphic Design, Technical Support, Marketing and website Design
  • Heavy lifting, order picking, forklift operating, Shipping and Receiving, Home Renovating and furniture restoration,
  • Customer service skills with the ability to deal with complex situations, Understanding Workplace Behaviors, Numerous courses dealing with strategies for success
  • Alarmcom Certified Technician, Fluent in Microsoft Office, Electrical Safety Certification, CRM, SQL, HTML, proficiency, networking TCP/IP, Microsoft Small Business / Bcentral products, web hosting eCommerce design and sales, Mobility Certified technician

References

References available upon request.

Timeline

English Instructor/Voice Coordinator

The Nova Group, Fukuoka, Japan
08.2024 - 08.2024

Bell Smart Home Security, Bell TV Installer/Trainer

The Installation Group
03.2015 - Current

Technical Solutions

Bell Canada
01.2007 - 02.2015

Business Marketing

Fanshawe College of Applied Arts And Technology

Design Foundations

Humber College

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Steven Reid