Steven Ramirez
Ranchita
Summary
Enthusiastic restaurant server with five years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
4
4
years of professional experience
Work History
Banquet and Restaurant Server
JC Resorts
12.2022 - 05.2023
- Serve up to 50 meals per shift at this banquet
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Answered guest questions about event plans and food service choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assist customers with dietary restrictions and food allergies by choosing appropriate salads and sides.
- Responsible for ensuring salad prep areas are clean and well-stocked before each shift.
Lead Busser
La Casa Del Zorro
06.2019 - 06.2022
- Memorized three pasta and two salad specials per shift.
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Reset and cleaned tables quickly to prepare for new customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Waiter
JC Resorts
11.2022 - 01.2023
- Answered an average of 80 customers per shift questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
- Took up to 100 reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
Education
Hygiene - Dental Hygiene
Concorde Career College
San Diego, CA05.2022
High School Diploma -
Warner Junior/Senior High School
Warner Springs, CA06.2021
Skills
- Food and beverage pairings
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
- Ability to lift heavy trays
- Daily specials memorization
- Dining area cleanliness
Timeline
Banquet and Restaurant Server
JC Resorts
12.2022 - 05.2023
Waiter
JC Resorts
11.2022 - 01.2023
Lead Busser
La Casa Del Zorro
06.2019 - 06.2022
Hygiene - Dental Hygiene
Concorde Career College
High School Diploma -
Warner Junior/Senior High School
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