Steven Racanelli
Vancouver,Canada
Summary
Customer Service and management specialist with a multi-skill set of Sales, Planning, Production coordination, Teamwork, and Leadership. Proficient in a variety of positions, accompanied by 5 years experience in a management role. Fully knowledgeable in all aspects of customer service procedures and team coordination with a high level of creativity and communication for a strong solution oriented and process improvement execution.
Overview
9
9
years of professional experience
Work History
Service Technician
Nintendo
04.2023 - Current
- Responsible for diagnosing and troubleshot issues, repairing, and restoring or replacing consumer products back to peak performance.
- Mobilized team production and provided constructive feedback to strengthen productivity and maintain high quality workflow.
- Executed meeting crucial deadlines to satisfy customer/client demands and project timelines.
- Succeeded In workflow improvement by spearheading new procedures for effective process development.
- Collaborated in regular meetings to delegate day to day task responsibility & assignments.
Customer Experience Specialist
Nintendo of Canada Ltd.
10.2022 - Current
- Helping customers by answering questions about our products, and figuring what works for their needs.
- Large emphasis on customer service, problem solving, and sales.
- Participated in a number of experimental marketing events, which were largely focused on hands on experience, and customer interaction.
- Setup and tear-down of experimental marketing booths.
Assistant Store Manager
Eb Games Canada
04.2018 - 07.2021
- Achieved a presentable and organized store.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply & understand company policies and procedures.
- Worked closely with team to identify areas of improvement and concluded solutions based on findings.
- Oriented newly hired employees and providing company information, delegated onboarding processes and establishing title related requirements.
Live Show Organizer/Live Sound Technician
Freelance
11.2014 - Current
- Checked all technical equipment to make sure it was functioning properly and performed troubleshooting to alleviate issues
- Collaborated with producers and performers to determine and achieve desired sound for productions
- Organized and ran a multitude of live music broadcasts In Vancouver and on twitch.tv
- Performed sound quality checks and front-of-house mixing to maintain company sound system
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
Sound Design & Mixing/Mastering Engineer
Freelance
02.2017 - Current
- Designing, Mixing, and Mastering services offered online, working with clients to achieve the sound they desire
- Well versed and organized in varied DAWs; Reaper, Ableton, and Pro Tools
- Working knowledge of Audio Restoration, enhancement, and other Mixing/Master VST utilities such as Izotope RX 9, Neutron 3, Ozone 9, and Nectar 3 plus, etc
- Worked on anywhere from 50-100% of the Sound Design, Foley, SFX, Dialogue Editing and Audio Implementation for commissioned indie game projects
- Engaged in prototyping game mechanic audio design direction and concepts with game designers to deliver a high-quality and desired sound-scaped experience.
Education
Associate of Arts - Video Game Audio Integration Using Wwise
School Of Video Game Audio
Vancouver, BC08.2022
Skills
- Customer Service
- Sales
- Team Leadership and Management
- Production Knowledge and Management
- Equipment Troubleshooting
- Certified In multiple Nintendo repair processes
- Highly organized through Excel Spreadsheets, Google Docs/Drive, Asana, And Jira
- Quality Assurance - Whitebox/Blackbox testing
Timeline
Service Technician
Nintendo
04.2023 - Current
Customer Experience Specialist
Nintendo of Canada Ltd.
10.2022 - Current
Assistant Store Manager
Eb Games Canada
04.2018 - 07.2021
Sound Design & Mixing/Mastering Engineer
Freelance
02.2017 - Current
Live Show Organizer/Live Sound Technician
Freelance
11.2014 - Current
Associate of Arts - Video Game Audio Integration Using Wwise
School Of Video Game Audio
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