Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Prado

Corona

Summary

Dynamic professional with a strong background in customer service and sales management at Beckman Coulter Inc. Skilled in problem-solving and time management, I excelled in resolving customer complaints, enhancing loyalty, and driving revenue growth. My compassionate approach to elderly care ensures a respectful and supportive environment for clients.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Caregiver/Admin

Mt View Residential Care
2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

E-commerce Sales

Self-employeed
2021 - 2024
  • Boosted e-commerce sales by implementing effective online marketing strategies and optimizing product listings.
  • Boosted e-commerce sales by developing and implementing effective online marketing strategies.
  • Improved e-commerce sales by optimizing website design, user experience and implementing effective SEO strategies.
  • Crafted persuasive product descriptions to boost e-commerce sales through improved customer understanding of features and benefits.

Sales Manager

NHAPA
2013 - 2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Marketing Intern

Skee.tv
2012 - 2013
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.

Customer Service Representative

Beckman Coulter Inc.
2005 - 2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Distribution Specialist

Beckman Coulter Inc.
2003 - 2005
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Processed and restocked returns.

Education

Valencia High School
Placentia, CA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving

Certification

RCFE Administrator Certificte

Timeline

Caregiver/Admin

Mt View Residential Care
2024 - Current

E-commerce Sales

Self-employeed
2021 - 2024

Sales Manager

NHAPA
2013 - 2017

Marketing Intern

Skee.tv
2012 - 2013

Customer Service Representative

Beckman Coulter Inc.
2005 - 2011

Distribution Specialist

Beckman Coulter Inc.
2003 - 2005

Valencia High School

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Steven Prado