Steven Pola
Richmond Hill,Canada
Summary
Experienced automotive service technician with a focus on providing high-quality repairs and maintenance. Skilled in diagnosing and fixing a wide range of vehicles, with a strong interest in Audi models. Committed to delivering excellent customer service and working efficiently in a fast-paced dealership environment. Always eager to learn and stay updated on the latest automotive technologies.
Overview
6
6
years of professional experience
Work History
TFS MOTOR
Auto Mechanic Shop
07.2023 - 11.2024
- Provided exceptional customer service to visitors, addressing questions and concerns while maintaining a professional demeanor.
- Managed access requests efficiently, verifying authorization for building entrance according to established guidelines.
- Fostered positive relationships with local law enforcement agencies, facilitating collaborative efforts when necessary.
- Utilized surveillance equipment effectively to monitor activity both inside and outside the facility, further bolstering security measures.
Retail Assistant
Food Basics
10.2020 - 06.2022
- Assisted with store maintenance and cleanliness
- Worked collaboratively with team members to meet store goals and provide excellent customer service.
Auto Tech Trainee
Enzo Car Clinic
09.2021 - 02.2022
- Assist with car maintenance (oil change, brake service etc)
- Learned terminology and tools of the trade
- Worked safely with others
Employer
Cristal 2000
05.2019 - 06.2020
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
Grade 12 -
Our Lady Queen of the World Catholic Academy
11.2024
Skills
- Positive attitude and behavior
- Strong work ethic
- Team work
- Listening skills
- organization
- Attention to safety
- Problem solving
References
Available upon request
Volunteer Experience
- St. Joseph Catholic Elementary School, York Catholic District School Board, Helped set up and take down things, Kept count of the volleyball games, Helped students with work
- Our Lady Queen of the World Catholic High School, York Catholic District School Board, Helped with picture day, Helped set up and take down things for the mass
Languages
English
Full Professional
Arabic
Full Professional
Timeline
TFS MOTOR
Auto Mechanic Shop
07.2023 - 11.2024
Auto Tech Trainee
Enzo Car Clinic
09.2021 - 02.2022
Retail Assistant
Food Basics
10.2020 - 06.2022
Employer
Cristal 2000
05.2019 - 06.2020
Grade 12 -
Our Lady Queen of the World Catholic Academy
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