Dynamic professional with a proven track record at Manitoba Liquor & Lotteries, excelling in customer service and teamwork. Skilled in problem-solving and time management, I fostered strong client relationships and enhanced product visibility, driving engagement and satisfaction. Committed to achieving goals while maintaining high standards of service and support.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Manitoba Liquor & Lotteries
Winnipeg, MB
Fostered strong customer relationships through attentive service and effective communication.
Executed daily sales strategies to achieve store targets and enhance customer satisfaction.
Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
Developed promotional displays, increasing product visibility and driving customer engagement.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Case Coordinator
Department of Family Services
Winnipeg, MB
01.2000 - 04.2023
Coordinated case management activities to support clients and ensure service delivery alignment.
Assisted in gathering client information and documentation for case evaluations and assessments.
Facilitated communication between clients, service providers, and external agencies to enhance support networks.
Supported the development of individualized service plans based on client needs and goals.
Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
Clerk
Department of Social Services
Winnipeg, MB
04.1994 - 12.1999
Processed and organized documents to ensure efficient workflow and accessibility.
Managed inventory records using electronic systems for accuracy and compliance.
Communicated with internal departments to facilitate timely information exchange.
Trained new clerical staff on procedures and software systems for effective onboarding.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Arts - Canadian Studies (Politics/History)
University of Manitoba
Winnipeg
04-1994
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Languages
English
Full Professional
Timeline
Case Coordinator
Department of Family Services
01.2000 - 04.2023
Clerk
Department of Social Services
04.1994 - 12.1999
Sales Associate
Manitoba Liquor & Lotteries
Bachelor of Arts - Canadian Studies (Politics/History)