Steven Pibal
Lincoln
Summary
Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service. Experienced Route Driver with many years' experience driving CDL Class A trucks and freights. Clean-cut and energetic with self-motivation and a high-standard for mechanical care and upkeep. Desiring position with a company committed to safety and on-time delivery. Reliable Route Driver known for high productivity and efficient task completion. Skilled in navigation, time management, and vehicle maintenance to ensure smooth operations. Possess strong communication, problem-solving, and organizational skills that enhance performance in fast-paced environments. Excel at building rapport with clients and team members to facilitate seamless delivery services.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Symmetry Financial Group
Lincoln
04.2014 - Current
- Resolved customer issues in a timely manner while providing excellent customer service.
- Nurtured relationships with potential clients through regular communication and engagement.
- Maintained records of client information, including policies and payment history.
- Delivered outstanding customer service, addressing client inquiries and concerns promptly.
- Calculated premiums and established payment methods.
- Collaborated with underwriters to facilitate the approval of applications.
- Exceeded company sales goals for new policies.
- Conducted thorough needs analysis to recommend appropriate life insurance products.
- Prepared quotes for prospective customers based on their individual needs.
- Offered policy guidance and management to promote asset protection.
- Communicated with clients to understand needs and identify best policies for each case.
- Educated clients on various types of life insurance policies available in the market.
Route Driver
Canteen Vending
Sacramento
05.2007 - Current
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Unloaded and reloaded delivery items.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Managed inventory on vehicle, ensuring all items are accounted for and secure during transit.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
- Performed minor repairs on delivery vehicle as needed.
- Delivered customer orders and collected payments to keep accounts current.
- Checked product quality to ensure it met customer standards.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Navigated through diverse routes using GPS and map applications to ensure timely deliveries.
- Loaded trucks with necessary packages prior to departure.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Maintained professional appearance and attitude at all times while representing the company.
Route Driver
PepsiCo
Sioux Falls
06.1993 - 09.2005
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted daily vehicle inspections to ensure safety and reliability before starting routes.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Collected payments from customers when applicable.
- Coordinated with dispatch and logistics teams to optimize delivery routes and schedules.
- Maintained a clean and organized vehicle to uphold company image and ensure product integrity.
- Assisted in the loading dock with organizing and preparing products for daily deliveries.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Issued sales promotion materials to customers to boost sales.
- Assisted in training new route drivers, sharing knowledge and techniques for efficient deliveries.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Resolved customers' complaints regarding products or services.
- Communicated regularly with warehouse personnel regarding inventory levels.
- Assisted in loading and unloading freight from the truck at various locations throughout the day as needed.
Education
Some College (No Degree) - Business Administration and Management
Nettleton College
Sioux Falls, SDSkills
- Insurance sales strategy
- Referral management
- Streamlining processes
- Insurance product expertise
- Team training and development
- Lead prospecting
- Vehicle maintenance
- Product rotation
- Visual merchandising
- Route logs
- Excellent customer service
- Commercial material transportation
- Commercial driving
- GPS and route planning
Affiliations
Love going to Pro football games, Nascar races and spending time in Lincoln Ca playing Pickleball with the family
Accomplishments
I have won many perfect attendance awards. Navy Seabee sailor of the year.
Certification
I have had licenses to operate most heavy equipment. Had a CDL for 30 years. Will aquire again if needed.
References
References available upon request.
Timeline
Life Insurance Agent
Symmetry Financial Group
04.2014 - Current
Route Driver
Canteen Vending
05.2007 - Current
Route Driver
PepsiCo
06.1993 - 09.2005
I have had licenses to operate most heavy equipment. Had a CDL for 30 years. Will aquire again if needed.
Some College (No Degree) - Business Administration and Management
Nettleton College
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